VP Operational Learning

Key Responsibilities:

Department Leadership & Strategy

• Establish and lead AIONs Operational Learning Department including curriculum design delivery standards and performance tracking
• Standardize operational training across all sites and regions to ensure consistent execution
• Build a competency-based learning model that supports skill growth from foundational through leadership levels
• Partner with executive regional and field leadership to align training priorities with operational needs

New Hire Onboarding & AIONIZATION

• Own the end-to-end onboarding experience for Service Operations roles
• Ensure every new hire has a clear and enforced 30/60/90-day roadmap with defined expectations and milestones
• Lead and co host a weekly New Hire Kickoff Call to align new hires on standards training requirements and support resources
• Ensure mandatory 6090-day certification and checkoff completion is tracked and enforced

Training Delivery & Field Execution

• Work directly on-site with teams through coordinated scheduling with VPs and Regional leaders
• Build and maintain Service Operations training curriculum playbooks and certification models (systems technical skills and standards)
• Oversee competency checkoffs to drive consistency quality and accountability
• Provide field reinforcement through on-site coaching audits and corrective training loops

Leadership Development

• Work with the training specialists to develop leadership capability at the site level including coaching accountability communication and conflict management
• Ensure leaders are equipped to enforce standards consistently and sustainably in the field
• Partner with field training instructors to scale leadership-focused training across departments

Vendor & Resource Optimization

• Partner with supplier and vendor partners to support training buildouts and internal capability development
• Reduce reliance on outside labor by expanding internal skill sets and technical proficiency

Success Metrics

• Performance will be measured by improvements in:
• New-hire time-to-productivity by role
• 90-day new-hire retention
• Make-ready cycle time and quality consistency
• Reduced rework and service callbacks
• Training completion and competency pass rates
• Reduced vendor reliance for internally manageable work
• Field audit compliance and safety performance

Qualifications

• 5 years of leadership experience and 7years of experience in service ops
• Proven leadership experience in operations training or workforce development
• Strong background in service operations and field execution
• Demonstrated ability to build training programs that drive real performance outcomes
• Comfortable working on-site with field teams and leaders
• Strong communication coaching and accountability skills
• Ability to influence across levels and enforce standards consistently

What Success Looks Like

• Every new hire is fully AIONIZED with clarity confidence and capability
• Faster ramp-up stronger execution and higher retention
• Consistent standards across properties and regions
• Stronger site-level leadership and reduced dependency on external labor

Required Experience:

Exec