Register your Interest Senior Customer Success Manager (12 month fixed term contract)

Please note we currently do not have an active opening. By submitting your application you are registering your interest in potential future openings similar to the below that may arise and which you are happy to be contacted about.

This is a fixed term contract (12 months) based in Paris 

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

The SeniorCustomer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment. 

As a CSM you will be tasked with: 

• Serving as a Customer Champion and Advocate 

• Helping Customers realize value from their investment 

• Partnering on customer retention and expansion 

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions. 

Responsibilities Include: 

• Partner with sales counterparts on prioritized customers to drive overall customer adoption enhance customer success and mitigate customer churn risk.  

• Serve as a trusted advisor to end users and their leadership driving product adoption and ensuring solutions align with agreed operational priorities. 

• Align on business objectives and goals with customers to build measurable success plans set cadence of communication to deliver ROI and operational reviews. 

• Develop innovative methods to share impactful data and insights with customers aligning these with their success drivers through operational and strategic business reviews.  

• Analyse current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options. 

• Share best practices to help drive user behavior and product adoption and map Hiring solutions to existing customer workflows 

• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.  

• Maintain an understanding of hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionalities for their specific business needs.  

• Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams.  

• Expedite technical escalations when necessary.  

• Ensure accurate and timely documentation of customer interactions success plans and operational reviews leveraging internal systems and processes to maintain high standards of organisation and compliance. This role requires strong attention to detail and a proactive approach to managing administrative workflows that underpin customer success balancing customer-facing engagements with internal operational tasks. 

• Up to 15% travel may be required when travel guidelines safely allow for in-person visits depending on location and territory.  

• Advance personal journey with Diversity Inclusion and Belonging as this is a part of LinkedIn priorities and many of its customers 

Qualifications :

Basic Qualifications: 

• 5 years of experience in any of the following: Customer Success Account Management/Sales Consulting Product Training and Enablement Project Management or Change Management 

• Business fluency in French and English 

Preferred Qualifications: 

• Recruiting or other applicable talent experience 

• Proficient interpersonal skills demonstrated by the ability to build authentic business relationships and effectively manage relational challenges 

• Proficient organization project management and time management skills 

• Experience analyzing data trends and client information to identify product or growth opportunities in service of customer value 

• Influential verbal and written communication skills including expertise in presenting to both small and large audiences 

• Proficient understanding of Sales concepts and Software as a service 

Suggested Skills: 

• Stakeholder Management 

• Account Management 

• Data Analysis 

Additional Information :

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :

No

Employment Type :

Full-time