Customer Service Representative
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Customer Service Representative will rotate on a shift basis between the positions of Entry Lanes Exit Lanes Cashier Ambassador and Field. Responsibilities vary based on position facility and PARCS system. Responsibilities may include other duties as assigned.
Must be 18 years of age or older
Act as a Welcome Ambassador for arriving passengers
Job Summary Details:
Customer Service Representative will rotate on a shift basis between the positions of Entry Lanes Exit Lanes Cashier Ambassador and Field. Responsibilities vary based on position facility and PARCS system. Responsibilities may include other duties as assigned.
Payrate: $23.00 per hour.
The pay listed is the hourly rate for this position. A specific offer will vary based on applicantsexperience skills abilities geographic locationand alignment with market data.
HOURS: 22:00PM - 06:45AM / 23:30 PM - 08:15 AM
DAYS OFF: FRIDAY/SATURDAYS
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABMs benefitsvisit ABM 2025 Employee Benefits Front Line Team Members (Programa de Beneficios de ABM)
General Job Description:
- Customer Service Representative will rotate on a shift basis between the positions of Entry Lanes Exit Lanes Cashier Ambassador and Field.
- Responsibilities vary based on position facility and PARCS system.
- Responsibilities may include other duties as assigned.
General Requirements
- High School diploma or equivalent
- Demonstrated communication skills; both verbal and written
- Always remain approachable to customers and staff
- Problem-solving skills including prioritizing and maintaining professional demeanor.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
Military and veteran friendly employer veterans and candidates with military experience encouraged to apply.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABMs benefits visitABM Employee Benefits Front Line Team Members (Programa de Beneficios de ABM)
Basic Qualifications:
Must be 18 years of age or older
No high school diploma GED or college degree required
No experience required and on the job training provided
Preferred Qualifications:
One (1) year of customer service or similar work experience preferred
Responsibilities:
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry-on baggage size requirements
Coordinate passenger lines at check-in to ensure a smooth orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check-in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms elevators or other equipment.
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H 88M 88N LS 0431 2T2X1
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
