Service Logistics Program Manager

Your Career

The Service Logistics Program Manager is a critical role responsible for overseeing and optimizing all aspects of a companys post-sales service supply chain. This individual will lead strategic initiatives to enhance efficiency reduce costs and improve customer satisfaction by managing the flow of service parts and returns. The ideal candidate will possess a strong background in logistics supply chain management and program leadership with a keen focus on process improvement automation and cross-functional collaboration.

Key Responsibilities:

• Program Leadership & Strategy:
  • Develop and execute a comprehensive service logistics strategy aligned with overall business goals.
  • Lead and manage multiple complex programs related to service parts network and return (RMA) processes.
  • Define program scope objectives and deliverables in collaboration with senior leadership and stakeholders.
  • Establish/Upkeep key performance indicators (KPIs) and metrics to measure program success and drive continuous improvement.
• Operations Management:
  • Oversee the end-to-end service logistics process including warehousing importer/exporter setup transportation master parts lists  routing guides and reverse logistics.
  • Manage relationships with third-party logistics (3PL) providers and other external partners to ensure service level agreements (SLAs) are met.
  • Identify and implement process improvements to optimize inventory levels reduce cycle times and minimize logistics costs.
  • Troubleshoot and resolve operational issues related to shipping delays system issues and process gaps.
• Cross-Functional Collaboration:
  • Act as the primary point of contact for service logistics programs collaborating with quality IT sales finance and customer service teams.
  • Work closely with product management to plan for new product introductions (NPIs) and end-of-life (EOL) strategies for service parts.
  • Communicate program status risks and challenges effectively to all stakeholders and senior management.
• Partner Management:
  • Analyze logistics costs identify cost-saving opportunities and implement initiatives to improve profitability.
  • Participate in financial audits and issue Purchase Orders for service when necessary.
  • Review SOW/MSA contract renewals and pricing negotiations 
• Data Analysis & Reporting:
  • Utilize data analytics to monitor service logistics performance identify trends and make data-driven decisions.
  • Prepare and present regular reports on key metrics program status and financial performance to stakeholders.

Qualifications :

Your Experience 

• Education:
  • Bachelors degree in Supply Chain Management Logistics Business Administration or a related field.
  • Masters degree or professional certifications (e.g. PMP APICS CSCP) are a plus.
• Experience:
  • 5-7 years of experience in logistics supply chain or program management with a strong focus on service and reverse logistics.
  • Proven track record of successfully leading and managing complex cross-functional programs.
  • Experience working with a global supply chain third-party logistics (3PL) and asset retrieval providers.
  • Familiarity with Enterprise Resource Planning (ERP) systems and customer relationship management systems (CRM).
• Skills:
  • Exceptional leadership and program management skills.
  • Strong analytical and problem-solving abilities.
  • Excellent communication presentation and interpersonal skills.
  • Ability to work effectively in a fast-paced dynamic environment.
  • Proficiency in data analysis tools (e.g. Google Suite Excel Tableau Power BI).
  • Deep understanding of reverse logistics service parts and inventory management principles.

Additional Information :

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $138000 - $206000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.

Remote Work :

No

Employment Type :

Full-time