Product Maintenance Manager

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 14 days ago

Vacancies: 1 Vacancy

Job Summary

Skills and Responsibilities

Lead and manage a team responsible for maintaining accurate lender product and policy information in our systems.
Oversee the timely configuration and update of rates fees features and policy requirements across platforms ensuring accuracy and compliance.
Oversee and optimise updates to the Required Actions Tool (RAT) and Required Documents (RD) tool to ensure alignment with current lender requirements.
Collaborate closely with cross-functional teams and lender partners to track validate and implement product and policy changes.
Review audit and approve product data integrity to ensure brokers and customers have access to correct and current information.
Drive process improvements and risk mitigation strategies within product maintenance operations.
Provide leadership coaching and performance management for team members fostering a culture of accountability and continuous improvement.
Support the distribution of critical broker communications related to product and policy updates SLAs and compliance requirements.
Keep stakeholders informed on team progress and work closely with Client Solutions to uplift engagement and improve the Lodgment Experience.
Deliver clear and timely updates on team performance processes and improvement opportunities to senior stakeholders.

Qualifications :

Bachelors degree in Business Finance IT or a related field (or equivalent work experience).
Minimum 35 years experience in mortgage or financial services with at least 12 years in a leadership role.
Strong knowledge of mortgage products lender policies and industry processes.
Demonstrated ability to manage teams prioritize competing tasks and deliver outcomes under tight timelines.
Analytical skills with experience in auditing data validation and process improvement.
Excellent communication skills with the ability to influence and collaborate with stakeholders at all levels.
Self-starter with strong problem-solving abilities and a focus on customer and broker outcomes.

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

A vibrant relaxed yet professional culture.
We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least twice a month
Holistic wellbeing programs offering 24/7 support
Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
Access to 25 days of leave made up of 20 vacation days and 5 sick days.
Monthly internet subsidy to help you stay productive at home.
Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

Remote Work :

Employment Type :

Full-time

Skills and ResponsibilitiesLead and manage a team responsible for maintaining accurate lender product and policy information in our systems.Oversee the timely configuration and update of rates fees features and policy requirements across platforms ensuring accuracy and compliance.Oversee and optimis...

Skills and Responsibilities

Lead and manage a team responsible for maintaining accurate lender product and policy information in our systems.
Oversee the timely configuration and update of rates fees features and policy requirements across platforms ensuring accuracy and compliance.
Oversee and optimise updates to the Required Actions Tool (RAT) and Required Documents (RD) tool to ensure alignment with current lender requirements.
Collaborate closely with cross-functional teams and lender partners to track validate and implement product and policy changes.
Review audit and approve product data integrity to ensure brokers and customers have access to correct and current information.
Drive process improvements and risk mitigation strategies within product maintenance operations.
Provide leadership coaching and performance management for team members fostering a culture of accountability and continuous improvement.
Support the distribution of critical broker communications related to product and policy updates SLAs and compliance requirements.
Keep stakeholders informed on team progress and work closely with Client Solutions to uplift engagement and improve the Lodgment Experience.
Deliver clear and timely updates on team performance processes and improvement opportunities to senior stakeholders.

Qualifications :

Bachelors degree in Business Finance IT or a related field (or equivalent work experience).
Minimum 35 years experience in mortgage or financial services with at least 12 years in a leadership role.
Strong knowledge of mortgage products lender policies and industry processes.
Demonstrated ability to manage teams prioritize competing tasks and deliver outcomes under tight timelines.
Analytical skills with experience in auditing data validation and process improvement.
Excellent communication skills with the ability to influence and collaborate with stakeholders at all levels.
Self-starter with strong problem-solving abilities and a focus on customer and broker outcomes.

Additional Information :

We support our people in a variety of ways but a few of the benefits that our people rave about include:

A vibrant relaxed yet professional culture.
We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least twice a month
Holistic wellbeing programs offering 24/7 support
Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
Access to 25 days of leave made up of 20 vacation days and 5 sick days.
Monthly internet subsidy to help you stay productive at home.
Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

Remote Work :

Employment Type :

Full-time

Key Skills

Time Management
Data Analytics
Analytical
Agile
Requirement Gathering
Strategic thinking
Visio
Communication
Problem Solving
Market Research
UML
Cross Functional Teams

Apply Now

About Company

Lendi Group

We are one of Australias fastest growing fintechs, building market leading technology to transform the home loan industry through our powerhouse property lending brands and networks - Aussie and Lendi. Lendi Group exists to transform the stressful, disjointed and sometimes overwhelm ... View more

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