Senior Solution Architect — Workflow Design Studio

About the Team

The Workflow Design Studio helps customers imagine whats next and make it real. We co-innovate with customers to reimagine how work gets done through the power of the Now Platform and AI. Our Studio brings together designers architects and developers in fast high-impact engagements that blend human-centered design rapid prototyping and deep technical expertise.

Were a curious collaborative team that loves a good challenge the messier the better. We learn fast stay humble and push boundaries to uncover whats possible for our customers and for ServiceNow.

The Role

Were looking for a Senior Solution Architect who can connect big ideas to real impact. Youll sit at the intersection of technology design and business helping customers co-create a shared vision of their future on the Now Platform. Youll architect innovative scalable solutions that show how AI and emerging technologies can transform how people work.

If youre energized by collaboration passionate about solving complex problems and love translating possibilities into prototypes that wow this role is for you.

What Youll Do

Co-create the future: Partner directly with customers to design and prototype solutions that tackle their biggest challenges using our Lean Co-Innovation approach.

Shape the story: Translate business goals into platform possibilities connecting the dots between user needs AI workflows and outcomes that matter.

Architect with agility: Collaborate with developers and designers to build high-impact prototypes that show ServiceNow AI Platforms potential in action.

Lead from empathy: Facilitate workshops and discovery sessions that bring together executives frontline users and technical teams to uncover insights and align around shared goals.

Bridge vision and delivery: Work closely with sales solution consulting and partners to ensure a smooth transition from concept to implementation helping customers realize value fast.

Explore whats next: Stay ahead of emerging tech AI capabilities and ServiceNow releases and bring fresh thinking to every engagement.

Qualifications :

What Were Looking For

5 years designing or architecting enterprise solutions that combine business vision with technical depth.

4 years of hands-on ServiceNow experience (architecture implementation or strategic platform ownership).

Ability to understand the bigger picture and the business drivers for using AI and Automation technologies.

Strong communication and storytelling skills you know how to make the complex feel clear whether youre talking to developers or C-suite leaders.

Proven ability to translate complex AI capabilities into clear business language and practical applications for both technical and non-technical audiences.

Workshop facilitation skills with a knack for reading the room and building trust quickly.

A passion for learning youre curious about new technologies (especially AI) and quick to connect them to customer value.

Comfortable navigating ambiguity and adapting on the fly you see opportunity where others see too messy.

Collaborative empathetic and driven by impact.

Youll Thrive Here If You

Lead with empathy: You meet people where they are listen deeply and build trust through collaboration.

Stay curious: Youre energized by exploring new tech (especially AI) and how it can transform work for real people.

Embrace growth: You seek feedback experiment boldly and see every challenge as a chance to learn.

Think like an entrepreneur: You take initiative connect dots creatively and know when to question assumptions to spark better solutions.

Communicate with impact: You simplify the complex tell stories that inspire action and help others see whats possible.

Why Youll Love It

This role is different. Youll work side by side with customers on their most meaningful challenges from modernizing public services to reimagining enterprise operations while influencing how ServiceNow innovates. Youll have autonomy creative freedom access to the full AI Platform and the backing of a global team obsessed with making work work better.

Not sure you meet every qualification Thats okay. We value diverse experiences and mindsets. If youre passionate about innovation collaboration and using technology to make a difference wed love to hear from you.

For positions in this location we offer a base pay of $162600 - $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time