Application Support Analyst (Hybrid)

APPLICATION SUPPORT ANALYST (HYBRID LISBON)

Portuguesecompany hires for hybrid position
Location:Lisbon Portugal
Preferably candidates from the Lisbon region
LanguageRequirements: English (min C1) French: Basic Portuguese:Basic
Experience Levels:
Junior: 03 years
Mid-level: 36 years
Senior: 6 years
Instructions:Please send your CVs in English and make sure to include all skills andexperience that match the requirements of the opportunity. This willsignificantly increase your chances of success

Role Overview

We are looking for Application Support Analysts (Level 2) to joinour E-commerce support teamin role is responsible for ensuring the reliability performance andcontinuous improvement of business-critical applications. The successfulcandidate will provide operational and functional support to internal usersmanage incidents and collaborate closely with development teams to resolvecomplex issues.

Key Responsibilities

Provide Level2 support for e-commerce applications assisting internal usersin resolving system-related issues.

Investigate and resolve data and process discrepanciesensuring the accuracy and timeliness of system updates.

Conduct rootcause analyses and implement permanent solutions to preventrecurring incidents.

Manage changerequests including planning testing and releasingfunctional fixes.

Monitor and enhance existing business processesidentifying opportunities for optimization.

Document incidentresolutions and problem management procedures maintaining astructured knowledge base.

Collaborate with developers and other technicalteams to communicate business requirements and technical findings.

Support batchprocesses and critical end-of-day operations ensuringuninterrupted performance of Tier 1 systems.

Participate in environment setup for softwarereleases and perform pre-productionand post-deployment testing.

Technical Skills

Linux/UNIX& Windows Systems Expert

MonitoringTools (Dynatrace $Universe/Univiewer or similar schedulers)

SQL/ Oracle Proficient

Pythonand other scripting languages Intermediate

Familiarity with ITIL methodology(incidents changes problems and requests management).

Language Skills

English:Expert (mandatory)

Portuguese:Basic (nice to have)

French:Basic (nice to have)

Soft Skills

Strong writtenand verbal communication skills; ability to interact clearlywith both technical and non-technical teams.

Proven teamworkand collaboration abilities in an international environment.

High degree of proactivity ownership andproblem-solving attitude.

Strong attention to detail organization andtime management.

Ideal Candidate Profile

You are a proactive and analyticalprofessional who enjoys solving complex problems and ensuring system have a strong foundation in applicationsupport Linux/UNIXenvironments and SQLscripting with a keen interest in maintaining business-criticalsystems in a fast-paced global environment.

Keywords for CV Optimization

Application Support Level 2 Support E-commerce Systems ITIL Linux UNIX SQL Oracle Python Dynatrace Scheduler Root Cause Analysis Incident Management Change Management Tier 1 Systems Lisbon Hybrid

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