Mental Health Practice Administrator

Role: Mental Health Administrator

FLSA:Full Time Salaried Exempt

Location:Remote (Candidate must reside in the East Coast)

Why Join Virtual Peace of Mind (VPM)

Transforming Access to Youth Mental Health through Virtual Care

Virtual Peace of Mind (VPM) is a fast-growing fully remote private mental health practice dedicated to providing compassionate evidence-based care across multiple states. Our mission is to empower clinicians with the flexibility resources and support they need to deliver exceptional care while advancing equitable mental health access for all.

Role Overview:

The Mental Health Administrator provides operational and financial leadership for a behavioral health practice ensuring smooth coordination between clinical staff billing clients and leadership. This role oversees administrative systems referral workflows compliance billing operations and reporting to support efficient high-quality delivery of mental health services.

The ideal candidate has experience inmental health practice management or healthcare administration including oversight of billing and revenue cycle processes and thrives in a fully remote environment.

Key responsibilities include but limited to:

Practice Operations

• Manage patient referrals verifications scheduling and intake workflows to ensure timely access to care.
• Troubleshoot and resolve non-clinical issues such as scheduling conflicts or process delays.
• Partner with clinical leadership and administrative teams to maintain efficient systems.

Billing & Revenue Cycle Oversight

• Oversee billing operations including claim submission payment posting and denial management.
• Ensure timely and accurate revenue cycle processes.
• Collaborate with billing vendors or internal staff to resolve discrepancies.
• Monitor accounts receivable and provide leadership with regular financial reporting.
• Monitor patient billing (coinsurance copays deductibles)

Provider & Patient Support

• Act as a liaison between providers clients and administrative staff.
• Ensure providers have accurate documentation and support for billing and compliance.
• Oversee client and provider communication regarding scheduling billing and practice operations.

Compliance & Reporting

• Ensure adherence to HIPAA state regulations payer requirements and organizational policies.
• Track service utilization billing performance and prepare regular reports for leadership.
• Maintain accurate documentation to support audits compliance reviews and financial accuracy.

Program & Practice Development

• Identify opportunities to streamline workflows and improve the client and provider experience.
• Collect and integrate feedback to inform service and operational improvements.
• Contribute to growth initiatives quality assurance and long-term practice planning.

Other duties as assigned.

Qualifications & Preferred Experience:

• Bachelors degree in Health Administration Business Social Work or related field required.
• 35 years of experience in mental health or healthcare practice administration.
• Proven experience with billing insurance claims and revenue cycle management.
• Strong knowledge of behavioral health workflows (intake referrals scheduling compliance utilization).
• Excellent organizational and communication skills.
• Proficiency in Google Workspace Excel and practice/project management tools and systems (e.g. Trello Airtable ClickUp EHRs).
• Experience working in a fully remote practice environment preferred.

Compensation & Benefits:

Compensation

• • Salary: up to $50k/per annum; commensurate on experience.

Benefits:

• • Retirement:401(k) with up to3% employer match
  • Health:Individual Coverage HRA (ICHRA) stipend up to$300/monthtoward health insurance premiums
  • Paid Time Off:
    • 10 days of PTO annually
    • 6 paid holidays
    • 3 wellness/sick days per year

What Makes VPM Different - Our Values!

• • Mission-Driven Impact:Join a pioneering VDOE-endorsed initiative transforming school-based mental health delivery across Virginia ensuring access equity and positive outcomes for every student.
  • Leadership & Growth:Contribute to shaping and scaling an innovative state-supported care model. Licensed clinicians may take on leadership or consulting roles as the program expands.
  • Flexible Remote Environment:Enjoy a fully remote flexible work model that allows you to balance meaningful clinical work with personal well-being.
  • Collaborative Supportive Culture:Be part of a multidisciplinary mission-driven team that values integrity empathy and shared learning.
  • Professional Development:Access ongoing CEU opportunities leadership training and exposure to state and national initiatives advancing youth mental health.

Equal Employment Opportunity (EEO) Statement: VPMis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive equitable environment for all employees. Employment decisions are made without regard to race color religion sex sexual orientation gender identity or expression pregnancy national origin age disability veteran status or any other legally protected characteristic.

ADA Accommodation Statement: VPMis committed to providing reasonable accommodations for qualified individuals with disabilities and applicants with disabilities. If you require an accommodation to complete the application process participate in an interview or perform essential job functions please contact HR atto request assistance. All accommodation requests are handled confidentially and in accordance with applicable law. If qualified for a role our talent acquisition team will contact you. Please only reach out if accommodation with the application/interviewing process is required.

Employment Eligibility & Compliance:All offers of employment are contingent upon the successful completion of a background check verification of licensure (as applicable) and eligibility to work in the United States without company-sponsorship.

VPM complies fully with all applicable federal state and local laws governing nondiscrimination confidentiality and data privacy including HIPAA FERPA and state-specific clinical/employment regulations.

Required Experience:

Manager