Italian-Speaking Customer Support Specialist

Ready for a rewarding career move to the vibrant beautiful city of Porto Portugal We are seeking a dedicated and empathetic individual to join our team providing critical customer service and technical support for a Medical Devices project. This is an on-site role where your excellent language skills will directly support healthcare professionals and device users in the Italian market.

What the Role Involves

As a Customer Support Specialist you will be the main point of contact for our Italian-speaking clients including doctors nurses and hospital staff. Your day-to-day work focuses on delivering exceptional service by telephone email and chat.

Your core duties include troubleshooting and resolving technical inquiries related to the medical equipment. You will be responsible for accurately diagnosing issues guiding customers through solutions and ensuring all details are meticulously recorded in our system. While previous experience in customer service is valuable it is not mandatorywe prioritize your communication skills and drive. Full comprehensive training will be provided and all necessary work equipment will be supplied by the company.

Essential Requirements (Must-Haves)

To be considered for this vital position candidates must meet the following criteria:

• Italian Fluency: You must have native or near-native fluency in Italian (C2 level) for all verbal and written communication.
• English Proficiency: A minimum of B2 level English is required for internal communications training and technical documentation.
• Location: You must be prepared to work on-site at our office in Porto Portugal.
• Availability: You must be willing to work a 24/7 rotational shift schedule.

Work Schedule and Flexibility

This role is integral to supporting a 24/7 operation meaning full schedule flexibility is required:

• Rotational Shifts: Your weekly shifts will be rotational covering hours from Monday through Sunday.
• Days Off: You will be assigned two rotational days off each week.
• Night Shift Requirement: Our operations include a small team covering the Night Shift (22:00 to 07:00). All agents must be aware of and comfortable with the possibility of covering this shift occasionally as part of the mandatory 24/7 rotation.

Compensation and Benefits Package

We offer a rewarding package to recognize your valuable language skills and commitment:

• Competitive Salary
• Performance Bonuses: Includes both an attendance bonus and a signing bonus.
• Financial Support: Generous meal allowance and transport allowance.
• Well-being: Comprehensive health insurance provided.
• Career: Clear opportunities for career growth and professional development within the organization.

Relocation Assistance

For candidates moving to Porto from abroad we offer a dedicated relocation package to ensure a smooth transition:

• Flight Reimbursement: We will reimburse your flight tickets to Portugal.
• Temporary Housing: We provide temporary accommodation for the first 28 days upon your arrival in Porto.
  

Are you ready to bring your Italian expertise to the healthcare sector in one of Europes most exciting cities

Would you like to know more about the typical application and interview process for this type of role in Porto