Computer Support Technician I

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Log update and track all support tickets through resolution providing first-level technical support.
Escalate complex issues to senior team members when appropriate.
Follow company processes and checklists to complete tasks consistently and accurately.
Install and configure desktops laptops mobile devices and associated peripherals.
Create new user accounts in AD & custom apps. Setup and configure user devices.
Troubleshoot basic printer PC/laptop mobile devices network and other hardware.
Conduct basic network troubleshooting (Wi-Fi connectivity patch panel checks cabling issues)
Guide users with step-by-step instructions update instructions as needed.
Possess a high level of self-motivation and quickly adapt to a changing environment.
Install and configure in-house custom software.
Perform updates configuration changes software installations.
Maintain hardware and software inventory controls lifecycle of hardware and software assets and
performs asset disposals.
Update current inventory system in relationship to the existing equipment.
Support other day-to-day technology needs across all departments
Provide On-call support if required outside business hours on a rotational basis.
Assist with Access Point installs and replacement of EOL units
Manage door access controls

KNOWLEDGE SKILLS AND ABILITIES:

Ability to quickly learn new concepts and software is necessary
Candidate should be a self-motivated independent detail oriented responsible team-player
Strong communication skills both written and oral
Ability to multi-task and support multiple priorities
Strong Analytical and Problem-Solving Skills
Excellent teamwork and interpersonal skills

EDUCATION:
Bachelor Degree Required

EXPERIENCE:
BS in Computer Science Information systems or an equivalent combination of education or 3 years
experience supporting a business environment with IT Support
Excellent communications and organizational skills
Microsoft Windows troubleshooting and support for OS-related issues
Able to work independently while maintaining patience with constant interruptions.
Ability to install software for and troubleshoot a wide range of applications.
JAMF Pro: Experience deploying configuring and managing devices using JAMF Pro a plus.
Active Directory: User and group administration OU& group policy management a plus
BS in Computer Science Information systems or an equivalent combination of education or 3 years
experience supporting a business environment with IT Support
Excellent communications and organizational skills
Microsoft Windows troubleshooting and support for OS-related issues
Able to work independently while maintaining patience with constant interruptions.
Ability to install software for and troubleshoot a wide range of applications.
JAMF Pro: Experience deploying configuring and managing devices using JAMF Pro a plus.
Active Directory: User and group administration OU& group policy management a plus

PHYSICAL REQUIREMENTS:
Ability to stand stoop bend and reach overhead repetitively during 8-hour day.
Lift minimum 75 lbs. frequently
ENVIRONMENT:
Located in an indoor area with frequent exposure to mild physical discomfort from dust fumes temperature extremes loud noises and bright lights. Examples: mail clerks material handlers and food service workers
Ability to stand stoop bend and reach overhead repetitively during 8-hour day.
Lift minimum 75 lbs. frequently

Durcon is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status or any other legally recognized protected basis under federal state or local laws regulations or ordinances.