3PL Manager, External Fulfillment

External Fulfillment supports AU Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support. The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation Retail and Supply Chain. The main tasks will be management control and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers.
The 3PL Operations Manager will be responsible for both launch and improvement projects within the External Fulfillment Emerging Markets Inbound and Special solutions team and will contribute to the development of Amazons flexible & customer-centric fulfillment.

Key job responsibilities
Manage and control performance cost and capacity of External Fulfillment Logistics provider (3PL)
Monitor and analyze customer experience and delivery performance maintain and develop KPIs and SLAs with 3PL
Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
Prioritize projects and software feature requests evaluate and set stakeholder expectations
Ensure for each integration that requirements and resources both internal / external are available to deliver success
Work closely with technical development teams to deliver features which are customer-focused scaleable auditable and iteratively developed
Possesses combination of practical and intellectual skills and an ability to shift and adapt to different tasks that vary between complex analyses and hands-on project and operations management
Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
Willingness to travel to 3PL and AU sites

- Bachelors degree or 2 years of Amazon (blue badge/FTE) experience
- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions
- Work a flexible schedule/shift/work area if needed. Including weekends nights and/or holidays

- Experience in a fast paced dynamic organization
- 2 years of performance metrics process improvement or lean techniques experience
- Experience within a distribution center logistics or manufacturing environment
- Experience with Lean or Six Sigma analytical techniques

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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