AIML Product Analyst

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Required Skills & Qualifications:

Analytical Expertise: Excellent SQL skills (Snowflake preferred) and experience in data visualization tools (Tableau preferred)
Experimentation & Measurement: Knowledge of A/B testing causal inference and performance benchmarking.
Product & Process Understanding: Familiarity with contact-center workflows CRM/ticketing tools (Salesforce Genesys etc.) and LLM-driven automation systems.
Statistical & ML Awareness: Understanding of accuracy metrics confusion matrices and model performance trade-offs when comparing human vs. AI output.
Business Acumen: Ability to translate complex data into clear business stories that drive action.
Collaboration & Communication: Strong cross-functional skills; able to partner with engineers data scientists and operations teams effectively.
Preferred Tools: SQL Python (for data analysis) Tableau (visualization)

Preferred Background:

6-10 years of experience in analytics product operations or data-driven process improvement.
Experience working in e-commerce customer service automation or LLM-based platforms.
Exposure to contact center analytics AI evaluation or operational excellence functions.

Required Skills & Qualifications: Analytical Expertise: Excellent SQL skills (Snowflake preferred) and experience in data visualization tools (Tableau preferred) Experimentation & Measurement: Knowledge of A/B testing causal inference and performance benchmarking. Product & Process Understanding: F...