Customer Support Representative II Customer Support

Johnston, IL - USA

Monthly Salary: Not Disclosed

Posted on: 28-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Support Representative II

Client: Heavy Machine Manufacturing Company
Duration: 9 Months Contract
Location: Johnston IA 50131
Shift: 1st Shift

Job Summary:

Provide front-line technical and customer support for products and services assisting customers dealers and partners with inquiries warranty issues and parts lookups to ensure customer satisfaction and retention.

Key Responsibilities:

Respond to customer inquiries via phone and email regarding Ag Turf Residential and Golf products.

Manage Tier 1 support for product information warranty coverage and service assistance.

Document all customer interactions in CRM systems.

Follow up on escalated issues and ensure timely resolution.

Support loyalty and customer engagement initiatives.

Qualifications:

High school diploma or GED required.

1 3 years of customer service or call center experience (technical support preferred).

Strong communication and problem-solving skills.

Proficient with Microsoft Office and CRM tools.

Ability to multitask and work flexible support hours including occasional holidays.

#ZR

Job Title: Customer Support Representative II Client: Heavy Machine Manufacturing Company Duration: 9 Months Contract Location: Johnston IA 50131 Shift: 1st Shift Job Summary: Provide front-line technical and customer support for products and services assisting customers dea...