Reservation Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Opportunity
A growing organisation in the Hospitality & Travel sector operating reservation services and booking operations for hotels resorts and travel products across India. We deliver high-quality guest-first booking experiences across phone email and direct channels and are now expanding our on-site reservations team to support peak demand and revenue optimisation.
Role: Reservations Specialist (On-site India)
Role & Responsibilities
- Handle inbound and outbound reservation requests via phone email and web chatconfirm bookings process modifications and manage cancellations promptly and accurately.
- Operate property management and global distribution systems to check availability allocate inventory and update rates in real time.
- Apply rate and inventory control procedures: upsell room types and ancillaries to maximise revenue while ensuring rate integrity.
- Coordinate with Front Desk Housekeeping and Revenue teams to ensure seamless guest arrival special requests and reservation accuracy.
- Maintain accurate guest and booking records; process payments deposits and refunds following company policies and PCI-compliant procedures.
- Meet individual and team KPIs for conversion average booking value response time and booking accuracy; escalate issues and contribute to continuous process improvements.
Skills & Qualifications
Must-Have
- Opera PMS
- Amadeus GDS
- Sabre GDS
- Reservation management
- Rate and inventorycontrol
- Microsoft Excel
Preferred
- SynXis
- CRM systems (Zendesk or Salesforce Service Cloud)
- Experience with multilingual guest support
Qualifications & Experience
- Previous on-site experience in hotel or travel reservation operations or call-centre reservations preferred.
- Comfortable working in fast-paced shifts including weekends and holidays.
- Strong numeric accuracy for handling payments deposits and rate inputs.
Benefits & Culture Highlights
- Structured on-site training programme and clear career progression within reservations and revenue teams.
- Performance-linked incentives and rewards for upsell/conversion targets.
- Collaborative service-oriented culture with cross-functional exposure to Front Office and Revenue Management.
Location: On-site India. If you are a detail-oriented reservations professional with strong bookings systems experience and a service-first mindset apply now to join a dynamic reservations operations team and help deliver exceptional guest experiences.
Required Skills:
amadeus gdsaviation consultantmicrosoft excelbookings
Key Skills
- Customer Service
- E Learning
- Air Pressure Handling
- Client Services
- Jboss
- Entry Level Finance
