Executive Technical Support MandarinCantonese for Hong Kong & Taiwan

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 17 days ago

Vacancies: 1 Vacancy

Job Summary

What Youll Do:

Assist Customers and Engineers: Diagnose and resolve technical or service-related issues for our customers through calls or digital interactions.
Troubleshoot Problems: Identify hardware or software issues and provide effective solutions.
Educate and Advise: Use your experience and our guideline documentation to educate customers and ensure their technical issues are resolved.
Share Insights: Provide valuable input on recurring customer problems to our technical team.
Collaborate: Work closely with Team Leaders / CC managers and provide feedback for continual improvement.

What You Need to Succeed:

Educational Background: Diploma or degree in IT-related disciplines.
Language Skills: Proficiency in spoken and written English and Mandarin / Cantonese.
Fresh Graduates Welcome: If youre fluent in Mandarin / Cantonese we encourage you to apply! We provide the necessary training and support.
Technical knowledge: Understanding of desktop laptop and tablets hardware and technology with problem solving and troubleshooting skills.

Work Schedule:

Operating Hours: 24/7
Workdays: 5-day work week with off days based on a roster.

What We Offer:

Competitive Salary: RM 4000 - RM 4500.
Shift Allowance: For selected desks.
Overtime Pay: For selected desks.
Performance Bonuses: Quarterly bonuses for confirmed staff.
Generous Leave: 15 days of annual leave and 14 days of medical leave.
Comprehensive Insurance: Medical and hospitalization coverage.

What Youll Do:Assist Customers and Engineers: Diagnose and resolve technical or service-related issues for our customers through calls or digital interactions.Troubleshoot Problems: Identify hardware or software issues and provide effective solutions.Educate and Advise: Use your experience and our g...