Jr. IT Helpdesk

Kokomo, IN - USA

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

Primary responsibilities

Serving as initial point of contact for internal applications hardware mobile and remote technology in a manufacturing environment
Logging categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
Following up on any outstanding issues with customers regarding status and closure of incidents/requests
Troubleshooting and resolve hardware software and network problems
Document procedures FAQs and inventory of assets
Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
Provide extraordinary IT support to customers at the C-level and ensure high level of customer satisfaction
Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
Company Security program administrator
Company VPN administrator
Company IT policy and application form creation
VIP support Business travelers support
IT server room cleanup and follow up all kind of issue in IT room
Network issue checkup and cooperation with Network team
File server issue checkup and cooperation with Server team
PC and laptop repair and software issue solving skill
Security application management
Windows and printer issue solving skill
Server and Network basic knowledge

Salary: $23 - $25 /hr. (DOE)

Qualifications :

Qualifications

Strong working knowledge of core applications including Windows 7/10/11 Microsoft Office Imaging Software SCCM and Active Directory
Excellent problem-solving communication and interpersonal skills
Ability to prioritize and organize work to meet defined SLAs
Android mobile in corporation experience is a plus
Strong understanding of server or network basic skills

Requirements

Bachelors degree preferred with at least 1 years of Corporate Tech Support experience
Must be willing to travel up to 10 % of time
8am 5pm working hour
Sometime need to work at night and Saturday and Sunday If it is required

Additional Information :

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***

Remote Work :

Employment Type :

Contract

Primary responsibilitiesServing as initial point of contact for internal applications hardware mobile and remote technology in a manufacturing environmentLogging categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing systemFollowing up on any outstanding issues with custom...

Primary responsibilities

Serving as initial point of contact for internal applications hardware mobile and remote technology in a manufacturing environment
Logging categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
Following up on any outstanding issues with customers regarding status and closure of incidents/requests
Troubleshooting and resolve hardware software and network problems
Document procedures FAQs and inventory of assets
Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
Provide extraordinary IT support to customers at the C-level and ensure high level of customer satisfaction
Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
Company Security program administrator
Company VPN administrator
Company IT policy and application form creation
VIP support Business travelers support
IT server room cleanup and follow up all kind of issue in IT room
Network issue checkup and cooperation with Network team
File server issue checkup and cooperation with Server team
PC and laptop repair and software issue solving skill
Security application management
Windows and printer issue solving skill
Server and Network basic knowledge

Salary: $23 - $25 /hr. (DOE)

Qualifications :

Qualifications

Strong working knowledge of core applications including Windows 7/10/11 Microsoft Office Imaging Software SCCM and Active Directory
Excellent problem-solving communication and interpersonal skills
Ability to prioritize and organize work to meet defined SLAs
Android mobile in corporation experience is a plus
Strong understanding of server or network basic skills

Requirements

Bachelors degree preferred with at least 1 years of Corporate Tech Support experience
Must be willing to travel up to 10 % of time
8am 5pm working hour
Sometime need to work at night and Saturday and Sunday If it is required

Additional Information :

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***

Remote Work :

Employment Type :

Contract

Key Skills

Computer Hardware
Mac Os
Active Directory
VMware
ConnectWise
HP Service Manager
Microsoft Windows Server
Mobile Devices
Windows
Help Desk
Operating Systems
Remedy

Apply Now

About Company

Woongjin, Inc

WJ Company - is a company with a purpose to bring amusement to the world. Its an innovative technology company for green services, Was formally established in March 2020. The game products were officially launched in August 2020 gaining unanimous high evaluation.

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