IT Operations and Support Intern Summer 2026
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The IT Operations and Support Intern position is a 10-week paid internship program designed to provide you with hands on experience that aligns with your interests and skillsets. Throughout your internship you will have the opportunity to work on real-world projects to gain practical skills industry knowledge and contribute to projects that directly impact the addition you will gain exposure to our senior leadership through various networking opportunities and participate in team building activities with other interns. To support your professional development you will also have access to workshops designed to help you develop professional skills and you will be assigned a mentor in an area of interest to help you along the way. Join us this summer and AMP up your career.
The IT Operations and Support Intern position is the perfect opportunity to amp up your career if you have a mind for partnering with Amplifons business partners to deliver process data and technology solutions. You will work with internal customers business operational teams and third-party software providers to understand analyze and present recommended improvements to our current technical solutions.
Key Responsibilities:
Support:
- Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems. Troubleshoot and resolve hardware software and network issues
- Provide Tier 1/2/3 support for end-users and escalate unresolved issues when necessary
- Install configure and maintain workstations printers and other peripherals
- Log track and manage service requests through IT service management (ITSM) tools like ServiceNow or Jira.
- Document troubleshooting steps solutions and recurring issues in a knowledge base
- Visiting onsite location (within 3hrs) for troubleshooting and training
Testing:
- Designing and executing test cases to identify and report software defects ensuring functionality usability
- Help create technical specifications and test plans from business requirements
- Assist in planning preparation execution and control of system integrations testing and end user systems acceptance testing
- Partner across functions to achieve testing results/execution
Qualifications in this role include but are not limited to:
- Pursuing abachelors degree in Information systems Computer Science Data Analytics or related field.
- Current Sophomore Junior or Senior graduation date between May/June
- Ability to conduct research into systems and data issues
- Proficient in Microsoft Excel Visio PowerPoint and other Microsoft Office tools
- Ability to travel within 3 hours of central office in Waco TX
- Analytical and interpersonal skills
- Organized and detail oriented
- Problem-solving abilities; ability to make decisions using good judgment
- Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
About Us:
Amplifon is the global leader in the Hearing Care market and is globally headquartered in Milan operate under three regions in EMEA America and APAC and have a global presence in 26 countries. Amplifon Americas is regionally headquartered in Minneapolis MN and supports operations in Canada Latin America and the United States. We are a parent company to Miracle-Ear our hearing care retail division and Amplifon Hearing Healthcare our hearing care insurance division bridging both industries to provide comprehensive solutions for hearing well-being.
Miracle-Ear has been in business for 75 years and continues to discover the future of hearing through continuous innovation. We operate in over 1500 franchised and corporately owned retail clinics across the United States. With our licensed and trained professionals of hearing care specialists in our retail clinics were committed to connecting customers to the world of sound around them. Join us and make a switch on a career of impact.
We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace religion color national origin gender sexual orientation age marital status veteran status or disability status. If selected for an interview please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
Welcome to Amplifon UK. Find out how Amplifon can help you with the best hearing health services: hearing aids, free trials and tests led by expert audiologists.
