Service Advisor

Position: Service Advisor
Pay & Compensation: $45000 - $80000

WHAT IS GOING ON
Now is the best time to join our team and be a part of an exciting new chapter. Currently we see a need to support the employees already in place in our service department with one bright individual to join our current service advisors in our Nissan Service Center

WHAT DO YOU GET

• Money of course:We value our service team and pay them as such. Average first-year income $40000 - $50000. You will make much more with experience. We offer competitive commission for internal warranty and customer pay sales and bonuses for customer satisfaction scores.
• Christmas Bonus
• Yearly SummerVacation Bonus
• Career Development: Our biggest motivation as a company when it comes to improving ouremployees lives is their career growth. Our goal for you would be to find a path to advance yourcareer. We offer a transparent career path that allows you to take your career into your own hands. This path would substantially expedite your earning potential and also allow easy access to management positions as you grow. Many of the positions offer well over six figures per year and many of these opportunities present themselves within 2 to 3 years. Our interview process is designed to be an open dialogue about your career goals and our career paths. We anticipate a promotion within the first 6 months of working here. Apply to learn more.
• Management & Sales Support:Superior sales support from our great team of management and service staff.
• Benefits:Medical - Dental Paid Vacation 401k Retirement Option.

WHAT ARE WE SEARCHING FOR
Cheap gas the best margarita in town & a way to fold a fitted sheet successfully. Until then we are looking for someone that takes pride in their work to help the people in Acadiana keep their cars on the road. We are hoping to find someone with experience in an automotive service department however you dont need experience but we love to see people with experience working in customer service in the public.

The ideal person would be ambitious confident outgoing creative professional desiring meaningful work hardworking andgood at presenting ideas. Other things we look for:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid drivers license

The selection process for us is straightforward. We judge all of our respective candidates through the lens of our 6 core values:

• Holds oneself to the highest standards of honesty integrity and sincerity
• Has a continuous drive for excellence and self-improvement
• Takes full responsibility and is dependable in/for area of influence
• A professional team-player that deeply respects others
• Possesses a strong desire to serve our community our customers and each other
• Exudes an extraordinary attitude

WHAT DO YOU DO

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
• Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems warranties services and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

WHO ARE WE
We are Giles Automotive Group. We pride ourselves in living out our mission to be a vehicle that improves the lives of our employees our customers and our community. Our mission is more than a cute phrase or something we hang on our wall. The Giles Mission is central to how we help you advance not just in your career but as a person. We are interested in discovering your strengths and helping you leverage them toreach your personal and professional goals. Our mission impacts the way we help and service our clients. And finally our mission is reflected in our contribution to the local community. Please visit to see some of our primary causes. Lets just say our culture is positive and progressive especially for a car dealership.

WHATS NEXT
Come work for a great company. If you have a great attitude and love serving people we want you to apply. We are offering a meaningful career choice that you can build and make an excellent living. Apply now to be considered and we look forward to meeting you!Must be 21 or older and have a valid drivers license with a decent driving record.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.