Customer Service Specialist

No Relocation Assistance Offered
Job Number#169763 - Copenhagen Copenhagen Denmark

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

Customer Service Specialist (Danish and Swedish Speaking)

Hills Pet Nutrition Nordics

Based in our office in Nordhavn Denmark (4 days per week)

Are you passionate about pets Do you enjoy helping customers and consumers make the right decisions about pet nutrition while being flexible enough to perform additional sales-support related activities Are you comfortable switching between multiple systems and tasks throughout the day If so we offer a challenging and rewarding role in our Nordic Customer Service team. We are part of an international FMCG company with plenty of scope to learn and grow within a strong team. We welcome motivated and intellectually curious individuals who are fluent in Danish and proficient in Swedish to apply for this engaging role.

What you will do

• Serve as the first point of contact expertly resolving product and nutrition-related inquiries from customers and consumers via phone email and virtual meetings

• Assist with order entry follow up and complaint resolution via phone and email

• Proactively assist customers and the Field Sales team with our digital tools including the new Retail Order Webshop and support our growing online presence across various platforms

• Answer customer and consumer questions about our products and basic pet nutrition via phone or email or in collaboration with our social media partners

• Partner with the Field Sales Marketing and Professional Veterinary Affairs on ad hoc projects and the newly launched Retail order shop

• Continuously identify and suggest improvements to our current customer service processes to enhance efficiency and elevate the overall customer experience

• Help with customer service team training on our products

• Communicate with our customers/wholesalers concerning new products promotions and other relevant information

What you will bring to the team

• Fluent in Danish

• Strong proficiency in Swedish and English

• Customer service experience

• Effective & accurate Communicator; both oral and written

• Thrives in a fast-paced customer centric customer service environment

• Proficiency in computer systems (SAP or similar software) and Excel

• Proactive results-oriented team player

• Good at multitasking

• Experience working in the veterinary industry would be an advantage

Where you will work

The job we offer is a full time position. The location of the customer service team is in our office in Nordhavn Denmark. The position operates under a standard hybrid schedule with the expectation of four days (Monday - Thursday) on-site and one day (Friday) remote per week.

We offer a very pleasant international and professional work culture within a fast-growing dynamic and result oriented company where there is room for independence and personal responsibility. You have an extensive possibility to keep developing yourself.

About Hills Pet Nutrition

At Hills we have a purpose. Every day around the world we transform the lives of millions of pet families through groundbreaking innovation outstanding nutrition and the most promising people.

Founded more than 75 years ago with an unwavering commitment to pet nutrition Hills mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition thats a step ahead so pets and pet parents can enjoy every day together.

We are a dynamic and passionate team with big dreams and big opportunities for those who join our mission. Our well-established team is highly motivated and driven to help transform the lives of pets. Joining our company will also offer you the opportunity to build a strong career path across the wider Colgate-Palmolive world. If youre interested in work that matters and want to be part of our exciting journey we invite you to apply!

If you want to join a group of passionate people and make an impact we would love to hear from you. Hit apply and submit your application.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Remote