Service Desk Specialist 2nd line

• Multiple locations
• On-site

Job Description

Service Desk Specialist Advanced Network Solutions

This role is for you who want to work close to complex network incidents critical customers and advanced technologies while still having flexibility autonomy and strong support from a Nordic specialist team.

This job ad is for you who have:

Experience working as a network engineer consultant or in second/third line support
Solid knowledge of network technologies such as Fortinet Cisco SD-WAN routing and security
Certification or hands-on experience equivalent to CCNA level
Strong problem-solving skills and the ability to work independently
Fluent English and good skills in at least one Scandinavian language

About the role and the team

As a Service Desk Specialist in GlobalConnects Advanced Solutions Service Desk you work with escalated incidents related to complex customer network solutions. The team is the technical escalation point within operations and plays a key role in safeguarding reliable connectivity for businesses and critical societal actors across the Nordics.

You will be part of a pan-Nordic team of 14 specialists working across Sweden Norway and Denmark. The team collaborates closely across borders and technologies supporting all types of customers and solutions. The manager is based in Kristiansand while the main Service Desk hub is in Stockholm.

Our main job is to handle tickets escalated from the Service Desk but we also train colleagues join customer meetings and help out across the organization when needed.
Service Desk Specialist

This is a second-line role close to third-line level where you are trusted to take ownership drive cases forward and contribute with deep technical expertise. You work office-based during standard hours (08:0017:00) with occasional overtime for planned changes.

We are hiring two people:
One based in Stockholm
One based in any GlobalConnect office preferably Kristiansand but getting the right person is the most important thing.

Key responsibilities and what you will do during a typical week:

Handle escalated incidents from the Service Desk and take full ownership until resolution
Troubleshoot complex network issues within Fortinet SD-WAN routing and security
Act as an escalation point towards third line vendors and implementation teams
Proactively follow up on incidents and communicate with customers
Participate in technical customer meetings and escalations when needed
Train and support Service Desk colleagues and help raise the overall technical level
Document solutions and contribute to continuous improvement

Who we are looking for

In a nutshell we are looking for a self-driven network specialist who enjoys responsibility variety and technical depth.

You are structured reliable and comfortable working independently. You have a natural sense of urgency can prioritize without being told and take pride in solving complex problems. You enjoy learning new technologies sharing knowledge and becoming a go-to person within your area of expertise.

If you want a challenge and are willing to learn youre perfect for this team. Personal development is something we focus on a lot you gain new knowledge almost every day.
Service Desk Specialist

Why join GlobalConnect

At GlobalConnect you work with end-to-end connectivity solutions and a wide range of vendors and technologies. No two days are the same and you are encouraged to grow whether you want to become a Fortinet expert dive deep into SD-WAN or broaden your technical scope.

The biggest challenge is also what makes the job interesting no cases are the same and some are really complex.
Service Desk Specialist

This is a role where many specialists choose to stay and develop long-term rather than moving on to third line because of the flexibility trust and continuous learning opportunities.

Recruitment & interview process

1. Talent Acquisition screening
2. Hiring Manager interview (Teams)
3. Personality and ability tests with feedback session
4. Case interview with Hiring Manager and peer/stakeholder
5. Final alignment meeting
6. Reference check

No personal letter is needed just send us your CV or LinkedIn profile.

As we are nearing the Christmas Holidays you can expect to hear back from us after the 7th of January 2026. Looking forward to your application and Happy Holidays!