Customer Success Manager – Norway

About Market Pay

Market Pay is a fast-growing European fintech providing cutting-edge omnichannel payment solutions to banks fintechs PSPs and major retailers. With a secure scalable and fully integrated payment platform we support leading players across Europe in transforming their payment experiences in-store online mobile and embedded finance.

With 360 employees and several strategic acquisitions Market Pay is now accelerating its expansion in Northern Europe. To support this growth we are looking for a Customer Success Manager dedicated to the Norwegian market.

Main Mission

As a Customer Success Manager you will be responsible for the technical success of the customers in your portfolio ensuring the effective adoption of Market Pay solutions and contributing to customer satisfaction retention and commercial growth.

You will play a central role in the customer relationship by guiding clients through the full lifecycle from onboarding to solution optimization while executing Market Pays Customer Success strategy. Your mission is to ensure that customers achieve maximum value from our products both technically and strategically.

Key Responsibilities

1. Customer Success Strategy Execution

• Define and execute the Customer Success strategy for each account to maximize the value delivered by Market Pay solutions.

• Oversee the clients technical onboarding from initial implementation to full optimization of solution usage.

• Assess and understand clients specific technical needs to ensure efficient deployment and accelerated product adoption.

2. Technical Guidance & Governance Management

• Build and maintain a solid technical governance framework with each client through regular follow-up meetings reviews and steering committees.

• Ensure accurate tracking of internal commitments by coordinating with project product and legal teams to deliver new features or solutions on time.

• Develop and follow through on technical action plans with customers to maintain operational continuity and performance.

3. KPI Monitoring & Customer Satisfaction

• Track key performance indicators (KPIs) monthly for your portfolio including solution adoption service quality technical performance and satisfaction.

• Analyze customer feedback and propose corrective actions or optimizations to improve product usage and technical experience.

• Implement continuous improvement measures based on customer insights and market evolutions.

4. Commercial Development & Cross-Selling

• Identify cross-sell opportunities and commercial expansion potential within existing accounts.

• Support customers in deploying new features or products including international rollouts when necessary.

• Work closely with the sales team to maximize revenue growth within your client portfolio.

5. Communication & Cross-Functional Collaboration

• Ensure smooth transparent communication between technical product project and commercial teams to guarantee that customer needs are met and internal commitments are honored.

• Actively contribute to product planning and strategy discussions by bringing customer insights and technical feedback.

• Serve as the primary technical point of contact for both internal teams and customers ensuring alignment on complex or strategic topics.

Required Skills & Competencies

Technical Skills

• Hands-on experience with technologies involved in software implementation (APIs integration flows data management security).

• Familiarity with project and ticketing tools (Jira Confluence etc.).

• Ability to analyze data and monitor KPIs related to solution performance and adoption.

Interpersonal & Commercial Skills

• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders.

• Strong customer service mindset and ability to manage strategic accounts while building long-term trust.

• Solid customer relationship management skills with a focus on satisfaction retention and value creation.

Project Management Skills

• Proven experience managing complex technical projects and coordinating cross-functional teams.

• Ability to handle multiple priorities in a fast-paced environment and provide quick solutions in case of problems.

• Strong organizational skills and attention to detail.

Profile

• Education: Masters degree in Computer Science Engineering Project Management or a related field.

• Experience: Minimum 5 years in technical account management ideally in payments fintech SaaS or a technical B2B environment.

• Knowledge of Payment industry is big plus.

• Languages: Fluency in English (written and spoken) is mandatory. Professional proficiency in Norwegian is highly appreciated.

• Personal Qualities: Rigorous autonomous results-oriented collaborative and able to work effectively with both technical and non-technical stakeholders.

Why Join Market Pay

An international company with a human touch
Work alongside talented professionals across Europe united by a shared vision of innovation and impact.

A culture that values well-being and performance
Proudly certified and we put people first your growth balance and engagement matter.

A responsible and committed company
Were proud recipients of the Ecovadis Silver Medal for our CSR initiatives and were just getting started.

Our Hiring Process

1. Introductory call (15 min) with Charlène from our Talent Acquisition team to get to know each other

2. Functional interview (60 min) with your future manager

3. HR interview (60 min) focused on your aspirations and alignment with our values

4. Team meet & greet (60 min) to give you a real feel of your future work environment

Diversity & Inclusion

Market Pay is a fast-growing inclusive fintech committed to providing a working environment that celebrates diversity equality and collaboration.