IT Operations Support Specialist

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation we have sought to make the world a better place one that benefits lives communities and the planet

Job Title: IT Operations Support Specialist

Location: Chennai

Work Type: Hybrid

Position Description:

Looking for CA7- Scheduling Analyst to support 24 X 7 operations.( 3 shift)
Responsible for day-to-day operations of mainframe computing facilities ensuring high availability including
Mainframe Batch Event Monitoring & Scheduling Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
Monitoring and Support of Mainframe Consoles.
Understands system alerts as fix them as per documentation provided.
Shutdown and IPL the systems upon request.
Perform system maintenance activities upon request.
Manage bridge calls during incidents.
Responsible for Event management Incident Management Problem Management Request Fulfillment and Knowledge Management adherence with ITSM framework
Acknowledge Tickets and conduct quick triage provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
Analyze operation failures determine root causes develop and implement corrective actions for efficient recovery and improve system availability.
Identify system operational and performance problems develop & implement solution.
To work with global teams and stakeholders including PDO Customers internal & external Auditors and cross functional teams
Participate standup meeting on daily basis and discuss operational issues
Actively participate in the analysis and review of proposed system configuration changes/maintenance
Focus on Process adherence process improvements knowledge management and Problem Management
Support efforts on Security & Control processes and Audit comments
Support 24/7 operations & flexible timings Global operations support
Excellent verbal & written communication skills
Support Automation through Scripts (JCL and Rexx) & RPA(Pega) Co-ordinate with Console / Zos / Storage team and PDO teams to fine tune and improve any process.

Skills Required:

CA7 IMS JES2 JES3
TSO/ISPF MVS IBM Utilities

Experience Required:

Specialist Exp: 5 experience in relevant field

Education Required:

Bachelors Degree

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation we have sought to make the wo...

Overview:

Job Title: IT Operations Support Specialist

Location: Chennai

Work Type: Hybrid

Position Description:

Looking for CA7- Scheduling Analyst to support 24 X 7 operations.( 3 shift)
Responsible for day-to-day operations of mainframe computing facilities ensuring high availability including
Mainframe Batch Event Monitoring & Scheduling Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
Monitoring and Support of Mainframe Consoles.
Understands system alerts as fix them as per documentation provided.
Shutdown and IPL the systems upon request.
Perform system maintenance activities upon request.
Manage bridge calls during incidents.
Responsible for Event management Incident Management Problem Management Request Fulfillment and Knowledge Management adherence with ITSM framework
Acknowledge Tickets and conduct quick triage provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
Analyze operation failures determine root causes develop and implement corrective actions for efficient recovery and improve system availability.
Identify system operational and performance problems develop & implement solution.
To work with global teams and stakeholders including PDO Customers internal & external Auditors and cross functional teams
Participate standup meeting on daily basis and discuss operational issues
Actively participate in the analysis and review of proposed system configuration changes/maintenance
Focus on Process adherence process improvements knowledge management and Problem Management
Support efforts on Security & Control processes and Audit comments
Support 24/7 operations & flexible timings Global operations support
Excellent verbal & written communication skills
Support Automation through Scripts (JCL and Rexx) & RPA(Pega) Co-ordinate with Console / Zos / Storage team and PDO teams to fine tune and improve any process.