Guest Experience Supervisor(Rooms Controller) London Marriott Hotel County Hall

POSITION SUMMARY

Guest Relations Supervisor (Front Office Supervisor)

Explore our very big world.

We are looking for a passionate Guest Experience Supervisor (Front Office Supervisor) to join our wonderful team at London Marriott Hotel County Hall.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.

The impact youll make

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

What youll do

• Process guest check-ins assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer respond to and process all guest calls messages questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges as well as cashing guests personal and travellers cheques
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures

What were looking for

• A warm people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift

What do you get in return

• Personal coaching to support you in your day-to-day job and development and training opportunities.
• Special discounted rates for 9000 Marriott hotels worldwide for you your family and friends.
• 5 breakfast when staying in most of our European hotels.
• 50% discount on Food & Beveragewhen dining in the hotel.
• Start with 28 holidays (Including Bank Holidays) then watch your time off grow1 extra day every work anniversary!
• Heavily discounted room rates for you & friends and family -why not we are after all the largest hotel company in the world!
• Recommend a Friend Incentive Be rewarded for referring someone you know!
• Complimentary staff uniform dry cleaning- we do like to make an impression
• Complimentary meals on duty.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

London Marriott Hotel County Hall

Embrace history and luxury at London Marriott Hotel County Hall located in bustling South Bank steps away from Westminster Bridge. Occupying Londons former City Hall our hotel embodies the citys storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillrays Steakhouse & Bar has won awards and is famous for its extensive selection of 100 gins. Work in Londons most photographed destination!