Duty Manager
Share
Job Location:
Qinhuangdao - China
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Shang - La Qinhuangdao
秦皇岛香格里拉
We are currently looking for aDuty Manager:
As aDuty Manager We rely on you to:
- To have complete knowledge of the operational systems at Front Office Service Centre and any other related systems.
- To have complete knowledge of Shangri-La standard operating policies and procedures.
- To have complete knowledge of Shangri-La Program e.g. Golden Circle FFP Guest History.
- Maintains department organization manning and productivity ensuring a smooth operation based on forecasted occupancy.
- Identifies staff training requirements and service improvements areas.
- Supervises and guides all staff to ensure that hotel policies and procedures are adhered to.
- Creates a positive and highly motivated working environment that promotes and develops teamwork.
- Utilizes and develops communication tools and channels for the dissemination of information and workflow amongst all sections and divisions.
- Ensures guest preferences are collected and action upon in order to delight our guests.
- Drives customer delight and retention by being a role model in delighting guest in every single interaction.
- Actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests satisfaction.
- In all incidents provides management and department heads with reports and takes action to avoid repetition of any incidents accidents theft and complaints.
- Reviews quality standards and service standards on regular basis and ensures compliance to Shangri-La Quality Standard and Minimum Quality Service Standard.
- Checks the log book to ensure the quick and correct handling of guest requests.
- Ensures staff are trained to understand and complete all common requests.
- Practices visible management including daily interaction and courtesy calls with guests.
- Update guest history remarks (Opera system) for any guest complaint or comments to make sure delighted service presentation upon next arrival.
- Offers all possible assistance to guests at all times.
- Constantly reviews the current procedures and practices to ensure they are simple for staff and guests.
- Highlights important points from Daily VIP arrival list occupancy forecast vs. Actual occupancy. Review the previous activities and discuss about the positive and negative performances.
- Highlights VIP arrivals reviews meeting and banquet functions for the day reviews positive and negative comments received inform employees on room status situation.
- Directly supervises the Front Office employees and ensure the punctuality proper appearance and correct behavior of the night guest Service Associate telephone operators and bellman.
- Ensures all confidentiality of the guest is strictly enforced.
- Is personally committed to Shangri-La Hotel s Vision Mission and Values.
We are looking for someone who has:
- Has good organizational skills.
- Has experience in either a luxury restaurant or a 5* hotel environment.
- Enjoys interacting with people.
- Mature and has good logic.
- possess a good verbal command of English and Mandarin Language.
- Commitment to professional values and integrity.
- Leadership skills and excellent inter-personal skills.
- Experience in dealing with all levels including owners corporate officers.
- Able to multi-task.
Required Experience:
Manager
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
Book direct for offers and packages at the best rate guaranteed. Join Shangri-La Circle to enjoy exclusive member rates with more flexibility and privileges.
