Customer Account Representative (New Ulm)

Windings Inc. is a 100% employee-owned company where every team member shares in our success. Since becoming an ESOP in 1998 weve proudly supported critical industries like Aerospace Defense Automotive and Medical. Our unique ESOP benefits can contribute 10-12% of your annual earnings to your retirementat no cost to youhelping your savings grow through compound interest.

For over 60 years Windings has provided critical custom motors and components for the harshest applications including outer space military downhole drilling and motor sports to name a few. If you like to take on the tough stuff join us and be part of a forward-thinking people-focused company driven by our purpose: Making our Customers Critical Mission Possible.

We have an opening for a Customer Account Representative which is the primary point of contact for our customers ensuring their needs are met while fostering strong lasting relationships. This role involves managing orders troubleshooting issues and coordinating with internal teams to provide timely and accurate solutions. Responsibilities may include order processing forecasting long-term agreement management blanket order oversight schedule adjustments print changes and facilitating product line transfers between manufacturing facilities. The ideal candidate will thrive in a fast-paced environment and act as a bridge between our customers and cross-functional teams to drive satisfaction and operational excellence.

What you will be responsible for:

Customer Liaison

• Serve as the main point of contact for assigned customer accounts.
• Respond promptly and professionally to inquiries concerns and requests.

Account Management

• Maintain accurate records and manage customer orders efficiently.
• Oversee long-term agreements blanket orders and forecasting activities.
• Support product transfers between Windings manufacturing facilities in the U.S. and Mexico.
• Process customer requests such as order expedites pushouts or changes.
• Assist team members with customer visits as needed.

Problem Resolution

• Address customer complaints with professionalism and empathy.
• Balance company policies with customer needs to find mutually beneficial solutions.
• Coordinate cross-functional efforts to resolve emerging issues accurately and efficiently.

Sales Support & Feedback

• Identify opportunities to promote additional products and services to existing clients.
• Collect and relay customer feedback to relevant departments to support product and process improvements.

What you need...

Education / Experience:

• Minimum of 3 years of customer service experience preferably in a manufacturing environment.
• Bachelors degree or equivalent experience preferred

Knowledge / Skills:

• Strong verbal and written communication skills.
• Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
• Exceptional attention to detail organization and listening skills.
• Strong interpersonal skills with the ability to engage effectively at all levels of customer organization.
• Customer-focused with a business-minded approach.
• Demonstrated ability to work cross-functionally and maintain professional relationships aligned with company values.

What you will get...

• An awesome employee-ownership culture
• Full benefits package (medical dental vision disability life and more)
• Paid time off
• 401k match and ESOP contributions
• Flexible work environment
• Education reimbursement

Salary Description:

$55000 - $65000 / annual DOQ

We are committed to providing pay ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience qualifications location and internal equity considerations. The listed pay range is provided in good faith and is subject to adjustments in accordance with company policies and market conditions.

This position is eligible to participate in a performance-based bonus program based on company performance goals. Bonus payouts are not guaranteed and are determined at the companys discretion

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands and fingers to handle or feel; frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee is regularly required to stand and walk. Specific vision ability by this job includes close vision distance vision peripheral vision depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Other Requirements:

Because employees in this position must handle information covered by the International Trade and Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) successful applicants will be: (1) required to verify their identity and their status as a U.S. citizen or national U.S. lawful permanent resident or person granted refugee or asylee status (or equivalent) in the U.S.; OR (2) undergo additional steps including but not limited to licensure from the Directorate of Defense Trade Controls (DDTC) in the Bureau of Political-Military Affairs at the U.S. Department of State and/or the Bureau of Industry and Security (BIS) at the U.S. Department of Commerce.

Equal Opportunity Employer

Windings is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected Veteran status. We are committed to providing a workplace free of any discrimination or harassment.

No Soliciting

Windings will not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to Windings job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Windings Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Windings Talent Acquisition team.