WFH (Telecaller)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
telecaller job involves making and receiving phone calls to interact with customers generate leads and provide support. Key responsibilities include outbound calls to promote products or services handling inbound inquiries resolving customer issues and maintaining accurate records of interactions. This role requires excellent communication persuasive speaking and strong organizational skills.
Core responsibilities
Customer interaction: Making outbound calls to potential customers and handling inbound calls from existing clients.
Sales and lead generation: Explaining product features persuading customers and generating sales leads.
Customer support: Resolving customer inquiries and complaints to ensure satisfaction.
Record keeping: Maintaining a database of customer interactions updating records accurately and documenting call outcomes.
Follow-up: Following up with prospects to convert leads and with existing customers for feedback or to offer new products/services.
Goal achievement: Meeting sales targets or other performance objectives set by management.
Required skills
Communication: Exceptional oral and written communication active listening and persuasive speaking skills.
Interpersonal skills: Strong interpersonal skills and the ability to build rapport with customers.
Problem-solving: Ability to handle customer issues and find effective solutions.
Organizational skills: Strong organizational skills and the ability to manage multiple tasks effectively.
Adaptability: Ability to work independently or as part of a team and tolerate stress.
Technical skills: Proficiency with common software for customer relationship management (CRM) and data entry.
Required Skills:
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Required Education:
Graduation
Company Industry
IT Services and IT Consulting
