Telecaller Client Outreach Executive

Job Description Telecaller / Client Outreach Executive (JD-3)

Location: Begur Bengaluru (Onsite)
Department: Sales & Client Acquisition
Industry: Professional Services (Chartered Accountant Firm)
Experience: 02 Years
Compensation:per month Performance Incentives

Role Overview

The Telecaller / Client Outreach Executive plays a critical role in client acquisition and revenue support at .
The position focuses on outbound client communication lead qualification follow-ups and appointment coordination ensuring a consistent and high-quality sales pipeline for CA and compliance services.

The role requires strong multilingual communication skills discipline in data handling and the ability to perform in a target-oriented professional services environment.

Key Responsibilities

• Execute high-volume outbound calling (80120 calls/day) to prospective and existing clients.
• Clearly explain services including GST Income Tax Business Registration ROC TDS and Compliance.
• Qualify leads using approved scripts checklists and eligibility criteria.
• Ensure accurate and timely data entry in CRM systems and Google Sheets.
• Schedule client appointments and coordinate seamless handover to Sales Executives.
• Conduct structured follow-ups on pending leads and inquiries.
• Maintain call quality compliance and professional communication standards.
• Achieve assigned daily weekly and monthly lead generation targets.

Required Skills & Competencies

• Multilingual Communication (Kannada Hindi mandatory; English preferred)
• Telecalling & Client Engagement
• Lead Qualification & Follow-ups
• Basic Sales Orientation
• CRM / MS Excel / Google Sheets
• Time Management & Target Discipline
• Professional Etiquette & Customer Handling

Eligibility Criteria

• Minimum qualification: 12th Pass / Any Graduate
• Experience in Telecalling / Telesales preferred (Freshers with strong communication may apply)
• Comfortable with outbound calling and performance targets
• Immediate joiners preferred

What We Offer

• Fixed salary with structured performance-based incentives
• Formal training on CA firm services and sales processes
• Clear career progression to Senior Telecaller Client Relationship Officer (CRO) or Sales Executive
• Stable process-driven work environment
• Performance recognition and internal growth opportunities