Client Support Specialist Level 1

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Client Support Specialist I

What does a great Client Support Specialist do
You will provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers. We service our clients through a balanced focus on first call resolution and recognizing platform solutions to help our clients grow their business. Youll gain knowledge of multiple products and develop the ability to deepen and retain relationships through service and sales performing routine account-related transactions solving problems and investigating/resolving a wide variety of issues and requests.

What you will do:
Act as a point of contact for all day-to-day related merchant inquiries
Address clients immediate and future needs
Navigate through various Merchant Services subsystems including North South
Effectively respond to merchant issues regarding interchange and chargeback compliance merchant billing
Explain reporting of systems and products to merchants to resolve their concerns
Resolve merchant inquiries regarding billing reporting payments products and solutions

What you need to have:
High School Diploma or equivalent

Previous contact center/customer service experience Tools
Microsoft Office Suite Products

Physical Requirements: Works in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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