Member Relationship Specialist

Saint Louis, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Member Relationship Specialist

Reports To: Manager Lending Center

Positions Supervised: Not Applicable

FLSA Status: Non-exempt

Job Summary

The member relationship specialist is responsible for reaching out to current and potential members through outbound efforts. This role involves leading in-depth conversations to understand each members unique financial situation and identify suitable loan products and other financial services that align with the members goals. This position focuses on building strong relationships with members by understanding their financial needs and offering financial solutions. ** This is Hybrid/St. Louis position **

Job Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities duties and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

Conduct thorough interviews with members and potential members to assess their financial needs and goals providing personalized recommendations based on their unique situation.
Evaluate loan opportunities by analyzing credit reports and applying essential calculations for creditworthiness: payment history debt-to-income ratio (DTI) payment-to-income ratio (PTI) and credit utilization.
Responsible for enhancing member engagement by promoting and facilitating the addition of new loans accounts and other shared products. Demonstrates in-depth knowledge of all Credit Union products services policies and procedures to effectively support and guide members in their financial decisions and ensure a seamless experience.
Supports Credit Union initiatives to promote member retention and strategic relationship growth by demonstrating strong relationship skills and ability to meet department objectives.
Promotes a positive relationship between members (internal and external) and the Credit Union and understands that service delivery to members is the number one priority. Continual focus on NPS goals and service standards.

Required Qualifications

An equivalent combination of education training and experience will be considered.

High school diploma or equivalent

Minimum 1 year of member service experience in a contact center or financial services

Preferred Qualifications

Three years member service experience preferably in a contact center or financial services

Knowledge Skills and Abilities (KSAs)

A representation of the knowledge skills and abilities necessary to perform this job competently.

Knowledge of applicable regulatory environments to include the Patriot Act Office of Foreign Assets Control (OFAC) Bank Secrecy Act etc.
Strong communication skills with the ability to effectively convey information to employees and members in verbal and written formats.
Proficiency with office software and credit union systems.
Analyze credit reports
Strong problem-solving and critical thinking skills for handling member issues.
Attention to detail and ensuring compliance with policies and regulations.
Commitment to high-quality member service.
Knowledge of credit union services and financial products.
Strong multitasking and time management skills.
Regular and consistent attendance required.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.

Hybrid remote and in-office setting based on business needs; general office environment when in-office

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work at a computer in a stationary manner up to 8 hours daily.

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal state and local laws and provides equal employment opportunities without regard to race color religion gender age sexual orientation gender identity or expression national origin military or veteran status

Required Experience:

Job Title: Member Relationship SpecialistReports To: Manager Lending CenterPositions Supervised: Not ApplicableFLSA Status: Non-exemptJob SummaryThe member relationship specialist is responsible for reaching out to current and potential members through outbound efforts. This role involves leading in...