Senior Technical Support Specialist
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Job Location:
Lincoln, NE - USA
Hourly Salary:
USD 17 - 19
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Join the XOTIC PC Customer Service & Sales Team
Turn Your Passion for Tech Into a Career Youll Love
Are you the friend everyone calls for tech advice Do you enjoy gaming solving problems and helping people choose the right setup XOTIC PC is hiring motivated customer-focused tech-savvy individuals to join our Customer Service & Sales Team at our Lincoln Nebraska headquarters.
About XOTIC PC
Since 1999 weve built custom gaming desktops high-performance laptops and professional workstations for gamers creators and performance users nationwide. Every system is hand-built and every customer interaction reflects our commitment to quality innovation and real support.
What Youll Do
This role is hands-on and fast-paced. Youll help customers get answers solve issues and choose systems that fit their needs.
Guide customers through their buying journey-from first questions to final configurations
Respond to customers via phone live chat and email with accuracy and professionalism
Recommend systems for gamers creators and professionals
Manage multiple active conversations while maintaining quality
Resolve support tickets quickly and clearly
Use AI tools like ChatGPT to improve troubleshooting speed and customer clarity
Work closely with a team thats passionate about technology and customer excellence
Why Youll Love Working Here
Four-day work weeks (MonFri outside peak holiday season)
Unlimited vacation (trust-based policy)
Regular team lunches events and giveaways
Employee discounts on high-end systems and gear
Casual dress code
Clear career growth opportunities in support sales marketing or operations
A culture built on performance innovation and teamwork
What Were Looking For
Strong passion for technology gaming or high-performance PCs
Ability to multitask effectively across multiple channels
Excellent written and verbal communication skills
Strong follow-through and attention to detail
Ability to handle tickets quickly while maintaining customer satisfaction
Comfort using AI tools like ChatGPT for support
Typing speed of 40 WPM
High school diploma or equivalent
Must be local to Lincoln NE (on-site role)
Bonus Points
24 years of customer service or phone-based sales experience
Familiarity with CRMs or support platforms
Experience helping others build PCs or troubleshoot gaming setups
Want to Stand Out
Record a short (2-minute max) video and tell us:
Who you are
Why youre a strong fit
What excites you about gaming or PC hardware
Send it to or provide an unlisted YouTube/Instagram link along with your application.
Benefits & Perks
401(k) with employer match
Health dental and vision coverage
Aflac loss-of-pay insurance
Four-day work week (MonFri outside holiday season)
Unlimited vacation
Employee discounts
A close-knit forward-thinking work environment
Apply Today
If youre ready to deliver exceptional customer experiences work with high-end tech and help customers build the perfect system this role is your next step.
Apply now and build something exceptional with us.
Required Experience:
Senior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Custom build your next gaming computer, laptop, or notebook from our extensive selection and finance options. Take your gaming to the next level with XOTIC PC.
