MUSCP Administrative Assistant I Department of Otolaryngology

Job Description Summary

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Job Description

Job Duties:

• Coordinate audiology appointment scheduling rescheduling and cancellations as directed by clinical staff

• Coordinate sedated hearing procedures

• Manage and update patient records in the electronic health record (EPIC) system

• Assist with insurance verifications authorizations and referral documentation

• Prepare and organize clinical forms reports and intake documentation for provider use

• Track and manage hearing aid orders repairs returns and warranties

• Communicate with patients caregivers and referring providers regarding appointment logistics documentation needs and follow-up procedures as directed

• Support audiologists by preparing documentation printing reports and organizing clinical paperwork

• Maintain accurate internal tracking systems for patient follow-ups equipment returns and other clinic workflows

• Assist with inventory management of audiology supplies and hearing aid accessories

• Perform general administrative tasks such as scanning faxing and correspondence preparation

Education and Experience:

• High school diploma or equivalent required; associate or bachelors degree preferred

• 12 years of administrative or clerical experience preferably in a medical or audiology-related setting

• Experience with EHR systems and medical scheduling software is preferred

Skills and Abilities:

• Excellent attention to detail and organizational skills

• Strong written and verbal communication abilities

• Comfortable handling confidential patient information in compliance with HIPAA

• Ability to work independently and collaboratively within a clinical team

• Proficiency with Microsoft Office (Word Excel Outlook)

• Knowledge of medical or audiology terminology is helpful but not required

• Customer service mindset with a professional supportive demeanor

Working Conditions:

• Embedded in pediatric ENT/Audiology clinic with regular use of computers and standard office equipment

• May require extended periods of sitting and occasional light lifting

• Regular collaboration with audiologists ENT providers nursing staff and other healthcare professionals

• Frequent patient interaction (primarily administrative or over the phone/MyChart)

Additional Job Description

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

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