Robotics Support Analyst I
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Job Location:
Longmont, CO - USA
Hourly Salary:
$ 22 - 24
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
Onsite Role - Longmont Colorado
Who We Are
TCGplayer now a part of eBay connects a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible card game and collectible hobbyist space. We pride ourselves on a culture of inclusion that fosters camaraderie embraces diversity and exudes passion. We are one of New York States 50 best employers and top 100 companies for women in the U.S!
Roca Robotics designs manufactures and supports automation and digitization hardware and software for sorting and managing collectibles. Rocas current product the Roca Sorter can fully alphabetize 1000 Magic Pokemon or YuGiOh cards in two hours!
Who You Are
The Robotics Support Analyst makes sure customers have maximum uptime with the Roca Sorter by assessing and addressing hardware and software issues affecting performance through technical support. This is done via chat email phone and video call. The Robotics Support Analyst is also responsible for developing user documentation and instructions occasional travel during the year to repair machines at customer sites and occasionally packaging spare parts for shipment.
The Impact You Will Make Here
Answer customer questions and solve issues with one or more customers via ZenDesk chat email phone and video call. A small number of cases require travel to customer sites for in-person resolution. (1-2 per year)
Investigate and troubleshoot issues related to robotics hardware wiring and software using Python SQL and Linux
Complete Customer Support Tickets using Zendesk
Develop documentation and instructions for use and common repairs
Provide Maintenance Mentorship to customers through phone video and Slack communications
Remote Machine Calibration Adjustments
Pack and ship spare parts
Message new functionality to customers along with relevant instructions/training
Track common failures and reliability issues
Test new and existing software functionality
Conduct customer setups and training video calls
What You Bring to the Team
Qualifications:
High school diploma or equivalent experience; college or vocational training preferred
Prior customer service experience ideally with hardware machinery electronics or robotics
Familiarity with remote support of robotics or complex machinery
Knowledge of ZenDesk (or similar support software) Linux command line SQLite3 Python Jira Confluence and Git is a plus
Ability to work in our Longmont Colorado office and warehouse settings including sitting or standing for long periods
Comfortable lifting up to 50 lbs. and using tools and small parts
Willingness to travel occasionally and participate in daily videoconferencing
The pay range for this position at commencement of employment in Colorado is the range below:
$22.50-24.50/hour
The base pay range for this position is expected in the range below:
$39200 - $76400Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Founded in 1995 in San Jose, Calif., eBay (NASDAQ: EBAY) is where the world goes to shop, sell and give. Whether you’re buying new or used, common or luxurious, trendy or rare – if it exists in the world, it’s probably for sale on eBay. Our great value and unique selection help every ... View more
