German Speaking Customer Service & Technical Support Specialist in Porto!
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Job Location:
Monthly Salary:
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Porto Portugal (On-Site)
Contract Type: Full-time
Start Date: 10th November 2025
About the Opportunity
Are you a highly motivated and empathetic individual with fluent German skills looking for an exciting career opportunity in sunny Portugal Join our international team in the vibrant city of Porto!
We are seeking a German Speaking Customer Service & Technical Support Specialist to provide essential support for innovative high-tech medical this crucial on-site role you will be the first point of contact for our German-speaking customers and healthcare professionals providing vital assistance and technical guidance for life-enhancing equipment.
Due to the nature of patient and product support in the medical sector this role requires comfort and commitment to a 24/7 rotational shift pattern.
Key Responsibilities
- Customer Support: Serve as the primary contact for all German-speaking customer inquiries via phone email chat and SMS ensuring a high level of satisfaction and clear communication.
- Technical Assistance: Provide accurate and empathetic technical support and troubleshooting for specialized medical devices and accessories. Guide users through problem-solving steps to ensure the safe and effective operation of their equipment.
- Order Management: Process and manage customer orders product renewals and returns in compliance with defined procedures and regulatory guidelines.
- Product Guidance: Educate customers on product usage features and maintenance ensuring they have the knowledge to utilize the medical equipment effectively.
- Documentation & Compliance: Maintain accurate and detailed records of all customer interactions product issues and resolutions within the CRM system adhering strictly to safety and data privacy regulations.
- Issue Resolution: Apply active listening and problem-solving skills to resolve sensitive or urgent customer issues escalating to specialized teams when necessary.
- Shift Commitment:
You will work a rotational shift pattern from Monday to Sunday with 2 rotational days off per week.
This includes occasional coverage of the Night Shift (22:00 to 07:00) to ensure 24/7 patient support. Candidates must be aware of and comfortable with this rotational schedule.
Candidate Profile
Mandatory Requirements:
- Language Proficiency:
- German: Fluent/Native level proficiency (minimum C1 level) in both written and spoken German.
- English: Advanced proficiency (minimum B2 level) in both written and spoken English for internal communication training and documentation.
- Work Arrangement: Willingness and ability to work on-site in Porto Portugal.
- Commitment to Shifts: Must be comfortable and committed to working on a rotational shift pattern (including days evenings weekends and occasional night shifts).
- Soft Skills: Excellent communication interpersonal and active listening skills with a high degree of empathy professionalism and patience.
- Previous experience in Customer Service Technical Support or a Call Center environment is beneficial but not required.
Benefits and Relocation Package:
We offer a competitive package designed to support your move and career growth in Portugal:
- Competitive Salary: A competitive salary package including a meal allowance.
- Insurance: Comprehensive Health and Life Insurance coverage.
- Career Development: Fully paid initial training professional development programs and clear pathways for career progression.
- Modern Workplace: The chance to work in a modern inclusive and international office environment in beautiful Porto.
Relocation Support:
- Relocation from outside of Portugal:
- Reimbursement of economy class airfare up to 400 after 180 days of the contract.
- Temporary accommodation in a hotel room for 28 days upon arrival (depending on the project).
- Relocation from inside of Portugal:
- Reimbursement of travel costs up to 150 after 180 days of the contract.
- Temporary accommodation in a hotel room for 15 days upon arrival (depending on the project).
Are you ready to use your German language skills to launch your career in the thriving medical technology field in Porto Apply today!
Key Skills
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