German Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Remote Portugal
Work Model: 100% Remote (Portugal mainland only)
Are you fluent in German and motivated to deliver high-quality customer support
Join a fully remote team where you will support customers of an international service platform ensuring a consistent professional and customer-focused experience.
Role Overview
As a German-speaking Customer Service Representative you will handle inbound customer interactions supporting users with account-related requests access issues and general service inquiries.
This role is ideal for professionals who value structure service quality and clear procedures.
Key Responsibilities
Handle inbound customer inquiries in German via phone and email
Support customers with account access authentication processes and app or platform setup
Process service requests accurately and aim for first-contact resolution
Deliver professional empathetic and efficient customer support
Follow internal procedures quality standards and compliance guidelines
Maintain up-to-date knowledge of products services and internal tools
Language Requirements
German: C2
English: B2
Preferred Experience
Previous experience in Customer Service or Contact Centre environments
Experience supporting digital platforms apps or subscription-based services is an advantage
Working Hours
Monday to Saturday: 08:00 17:00 (rotating shifts)
Days off: Sunday 1 rotating weekday
What We Offer
6-month renewable contract
Base salary: 1100 gross 14 months
Meal allowance: 7.63 net per working day (paid via meal card)
Monthly performance bonus: 100 12 months
Private health insurance from Day 1
Full remote work within Portugal mainland
Requirements
EU citizenship or full legal right to work in the EU
Stable home internet connection and a quiet dedicated workspace
Data Protection Notice
By submitting your application you consent to the processing of your CV and personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR).
Required Skills:
customer servicegermancustomer support
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
