Social Media Management & Customer Success Internship (TheySheHe)

(IEFP Internship Talento)

About

SWEAR London is built on a sustainable foundation rejecting mass production in favor of made-to-order craftsmanship. All shoes are handcrafted in Portugal by experienced artisans ensuring ethical labor fair conditions and a lower carbon footprint through local transparent production.

By combining traditional techniques with a rebellious spirit Swear challenges fast fashion with conscious choices proving that sustainability and individuality can go hand in hand.

Your mission

We are seeking a passionate and digitally-savvy Social Management & Customer Success Intern to join our dynamic team. This is an exciting opportunity for an aspiring marketing and customer experience professional to gain hands-on experience in brand building community engagement and customer relationship management within the fast-paced and visually-driven world of fashion footwear. You will play a key role in amplifying our brand voice connecting with our global audience and ensuring a seamless customer journey from first contact to post-purchase.

What Youll do

• Content Support: Assist in planning creating and scheduling engaging content (photos videos stories reels captions) for Swear Londons social media channels (e.g. Instagram TikTok);
• Community Engagement: Actively monitor comments messages and mentions responding to our audience in line with Swear Londons brand voice and fostering a strong online community;
• Customer Support: Provide friendly and timely assistance to customer inquiries across multiple channels (email chat social media) ensuring an excellent service experience that reflects Swear Londons values;
• Order & Issue Resolution: Support in tracking customer orders managing exchanges/returns and resolving any post-purchase issues with empathy and professionalism;
• Automation Process Support: Assist in setting up and optimizing automated workflows for customer communication (e.g. order confirmations follow-up emails FAQs) helping improve efficiency and response times;
• Influencer & UGC Monitoring: Help track user-generated content (UGC) and identify potential micro-influencers or brand advocates;
• Performance Tracking: Assist in collecting data and generating basic reports on social media performance engagement rates and audience growth;
• Campaign Support: Provide administrative and creative support for ongoing social media campaigns and product launches.

What youll bring to the team

• Degree in Marketing Communications Fashion Management Digital Media or a related field (EQF Level 7);
• Eligibility for IEFP professional internship programs;
• A strong passion for fashion footwear and the luxury lifestyle industry.
• Excellent understanding of major social media platforms (Instagram TikTok etc.) and their unique features;
• Basic experience with content creation tools (e.g. Canva Adobe Express CapCut) is a plus;
• Strong written and verbal communication skills with an eye for compelling visuals and engaging copy;
• Highly organized proactive self-motivated and eager to learn in a fast-paced environment;
• Customer-oriented mindset with problem-solving skills and empathy;
• Interest in learning about automation tools (e.g. CRM platforms email automation) is a plus;
• Ability to work independently and collaboratively within a small team.

What youll develop

• Hands-on experience in social media strategy and brand management for a renowned footwear brand;
• Direct mentorship from experienced professionals;
• Opportunity to contribute to real-world campaigns and see your work impact brand visibility;
• A valuable addition to your professional portfolio;
• A dynamic and creative work environment.

Why join us

This is your chance to step into the industry learn from the inside and help shape the next chapter of sustainable statement-making footwear.

Apply today your journey starts here!