Customer Excellence Specialist

Viana do Castelo - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Who We Are

We are a fast-growing company operating at the intersection of real estate hospitality and investment management focused on delivering high-quality private hotels and short-term rental experiences.
Working closely with property owners and guests we manage premium assets with a strong emphasis on service excellence operational efficiency and attention to detail.
Our team is based in Viana do Castelo driven to raise the hospitality standard to luxury.

The Role:

We are looking for a customer-focused and detail-oriented Customer Support & Guest Relations Manager to act as a key point of contact for our guests.
This role is central to ensuring exceptional guest experiences smooth communication and consistently high service standards across our portfolio.

What Youll Do

Act as the main point of contact for guests before during and after their stay.
Manage guest inquiries requests and issue resolution with a luxury service mindset.
Support the management team with updates reporting and day-to-day operational communication.
Ensure service standards response times and brand tone are consistently met.
Identify recurring issues and contribute to improving internal service processes.

Who You Are

Clients are your DNA (mandatory).
2 years of experience in hospitality customer support guest relations or luxury services.
Available to work shifts weekends and holidays (mandatory).
Strong communication and problem-solving skills with a calm and professional approach.
Team player eager to learn and grow.
Detail-oriented organised and comfortable managing multiple requests simultaneously.
Fluent in English (mandatory); additional languages are a plus.
Comfortable using digital tools and operational systems (Excel / CRM experience is a plus).
Valid drivers licence and own vehicle.

Why Join Us

Top-Notch Office in Viana do Castelo with swimming pool and all the amenities you can think.
Experienced versatile and open-minded team.
Opportunity to grow within a scaling luxury rental operation.
Competitive compensation aligned with experience and performance.

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Who We AreWe are a fast-growing company operating at the intersection of real estate hospitality and investment management focused on delivering high-quality private hotels and short-term rental experiences.Working closely with property owners and guests we manage premium assets with a strong emphas...