Quality Assurance Analyst, Reporting and Analytics
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The role
The Quality Assurance Analyst works cross-functionally with business units across Operations to help ensure adherence to policies procedures and compliance expectations. The QA
Analyst serves as a Subject Matter Expert and proactively supports their assigned businessunits with data analytics recommendations and proposed action plans to maintain
performance.
What youll do:
Oversee quality assurance testing including organizing and delivering monthly analysis data to senior leadership across various business units
Support and maintain quality assurance evaluation forms documents andStandard Operating Procedures
Analyze and understand root causes of poor member experience and partneracross the organization to drive change
Proactively identify risks and opportunities within each business unit addressingand/or escalating issues to stakeholders and business unit leaders
Understand and interpret processes within each SoFi product to recommendappropriate control points to ensure safety and soundness of functionality
Develop and implement strategy for evaluation including the following focus areas:testing methodology standard operating procedures and frequency of testing(e.g. random and targeted testing on an as-needed basis)
Partner with PMO and Engineering on automation and enhancements toprocesses
Assess project risks identify contingency actions and develop/manage a risk plan
Communicate ongoing evaluation and project performance with key stakeholdersand business leadership
Establish and maintain an effective feedback loop with stakeholders and businessunit leaders
Maintain an awareness of and act in accordance with team goals and business unitpolicies
Support special projects and seek efficiencies within QA processes
QA production support when necessary
What youll need:
Must have previous SoFi QA Home Loans Review MET or Money experience
Self-motivated and able to work independently applying analytical skills required tomanage reviewing tasks
Strong understanding of lending and financial services including operations andcompliance
Understanding of statistical and targeted loan sampling concepts
Good communication skills
Ability to work independently self-motivated
Ability to work and accomplish goals with minimal supervision
Ability to multi-task and manage competing priorities
Must be detail oriented with an ability to work in a fast-paced environment
Proficient with Microsoft Office Suite (Word Excel PowerPoint)
Required Experience:
IC
Key Skills
- Test Cases
- SQL
- Quality Assurance
- Agile
- TFS
- Jira
- Software Testing
- Test Automation
- Cucumber
- QA/QC
- SDLC
- Selenium
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
