Executive Customer Service (English & Bahasa Malaysia)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 25-10-2025

Vacancies: 1 Vacancy

Job Summary

The Responsibilities of the Role: -

Assist customers with product selection
Answers basic questions and suggests various product options that are available.
Managing customer complaints and escalations.
Managing of refunds requests.
Input customer interaction problems into the Customer Relationship Manager (CRM).
Participate fully in the team taking part in regular team meetings and giving feedback and ideas to colleagues and management.
Manage and attempt to resolve any complaints directed to the contact center.
Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
Work on agreed productivity and quality standards and any KPIs as provided by Management.
Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:-

SPM/Diploma/Degree in any discipline.
Good command of spoken and written English and Bahasa Malaysia.
Basic computer knowledge: MS Office MS Outlook and Internet Explorer.
Possess initiative able to work independently and as a team.
Dynamic highly motivated and a result-oriented team player with good interpersonal skills.
Contact Centre Operating Days/Hours: Monday-Sunday
5-day week; off days based on roster.

The Offer:-

Attractive Salary (RM2500).
Performance-related allowance on a quarterly basis for confirmed staff.
15 days Annual Leave
14 days Medical Leave
Medical and hospitalization insurance coverage.

The Responsibilities of the Role: -Assist customers with product selectionAnswers basic questions and suggests various product options that are available.Managing customer complaints and escalations.Managing of refunds requests.Input customer interaction problems into the Customer Relationship Manag...