Service Support Engineer
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities / Tasks
- Assist service sales in preparing costings and proposals for project-based work field service jobs and SLAs. Act as sales lead for field service quotation when required
- Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected
- Raise 2nd-level technical support tickets when required.
- Prepare Method Statements and Risk Assessments for field service and site installation jobs.
- Track and manage Field Service Engineers schedule to ensure all on-site work is completed according to customer requirements and company budget.
- Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.
- Consolidate service reports and timesheets for invoice submission.
- Process warranty claims for field service orders.
- Manage field service costings and budgets upon order receipt and provide monthly forecast and margin status.
- Lead and participate in continuous improvement initiatives (e.g. waste identification) within the field service team.
- Record timesheets for Field Service Engineers in the ERP system.
- Standardize tools and reports to increase efficiency of resource planning. Identify and recommend cost-saving opportunities to improve field service profitability.
- Provide backup support for PRPO conversion goods receipt (GR) and invoicing activities.
- Ad-hoc tasks as assigned from time to time
Your Profile / Qualifications
- Minimum 2 years experience in the process engineering industry. Fresh graduates with the right attitude may be considered.
- Diploma or degree in engineering preferred; Automation/Electrical background is advantageous.
- Experience in costing and proposal preparation and field service coordination.
- Previous experience as a team leader is a plus.
- Knowledge and experience with SAP.
- Proficient in Microsoft Office (Excel Access Word PowerPoint).
- Well-organized responsible and strong problem-solving aptitude.
- Excellent oral written and presentation skills in English.
- Independent highly motivated service-driven and open-minded.
- Team player with strong interpersonal skills.
- Able to communicate and interact professionally with both internal and external clients.
- Strong sense of ownership and accountability.
- Organized analytical and able to remove obstacles through creative and adaptive approaches.
- Comfortable in a dynamic technical environment with a fast-paced daily routine.
- Able to work independently with remote teams with minimum supervision
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
IC
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
