SOC Operations Manager
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Job Location:
Yearly Salary:
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Securitas Security Services USA Inc. is the global leader in protective services delivering specialized guarding advanced technology solutions and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust innovation and global expertise we provide tailored security solutions that combine cutting-edge technology with outstanding service.
We are seeking an experienced Security Operations Center (SOC) Operations Manager to lead daily operations at our Plano TX client facility. This role manages SOC staff ensures adherence to procedures and service levels and serves as the first point of escalation for incidents alarms and operational issues.
Responsibilities include monitoring and optimizing workflows coordinating incident response ensuring accurate reporting and documentation and maintaining operational readiness. The SOC Operations Manager will coach and develop staff deliver ongoing training provide constructive feedback and foster a culture of accountability teamwork and continuous improvement.
This role also involves collaborating with security IT emergency response and other stakeholders managing staffing and schedules for 24/7 coverage refining standard operating procedures and supporting the implementation of new technologies and processes to enhance SOC capabilities.
Compensation and Benefits:
We believe in investing in our people. When you join Securitas youll receive:
Competitive Salary: $80000 - $95000 annually
Comprehensive Benefits Package:
- Medical dental vision and life insurance
- 10 accrued vacation days 4 personal holidays 6 sick days
- 401K with company matching
Career Growth: Continuous training and leadership development programs.
Dynamic Work Environment: Be a part of a highly engaged and results-driven team.
Responsibilities:
Supervise daily SOC operations ensuring compliance with policies procedures and service-level agreements.
Monitor and coordinate activities of GSOC operators/analysts providing real-time guidance and support.
Serve as the primary escalation point for incidents alarms and emergency events.
Ensure accurate logging documentation and reporting of incidents and operational activities.
Develop and deliver training coaching and performance feedback to GSOC staff.
Assist in scheduling staffing and shift coverage to maintain 24/7 operational readiness.
Coordinate with corporate security IT emergency response and other stakeholders during critical incidents.
Contribute to the development and refinement of SOC standard operating procedures (SOPs).
Prepare and present operational reports performance metrics and after-action reviews to leadership.
Support continuous improvement initiatives and recommend enhancements to systems tools and processes.
Qualifications
Associate or Bachelors degree in Security Management Criminal Justice Information Technology or related field (or equivalent experience).
Must have 3 years of Lenel and/or Milestone experience
35 years of experience in a security operation or SOC environment with at least 4 year in a supervisory or lead role.
Strong knowledge of SOC functions including monitoring incident response escalation protocols and crisis management.
Familiarity with security technologies (CCTV access control alarms incident management systems threat intelligence platforms).
Excellent written and verbal communication skills.
Proven ability to lead teams in a high-stress fast-paced environment.
Strong analytical decision-making and problem-solving skills.
Flexibility to work shifts including nights weekends and holidays as part of a 24/7 operation.
Key Competencies
Leadership and team motivation
Operational awareness and attention to detail
Crisis management and decision-making
Strong interpersonal and communication skills
Adaptability and accountability
Ready to Make an Impact
At Securitas we dont just support your career growthwe celebrate it. If youre ready to bring your expertise to a team that values innovation collaboration and results we want to hear from you. Apply today and take the next step in your career.
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin pregnancy genetic information disability status as a protected veteran or any other applicable legally protected characteristic.
SOC Operations Manager / Securitas Security/ Dallas TX / TXDPS License # B01835
#AF-SSTA
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Von der Planung über die Installation bis hin zur Inbetriebnahme und Wartung- unsere Expertinnen und Experten der 🔴🔴🔴 Securitas Technology bieten den Rundum Service für modernste und individuelle Sicherheitslösungen. Zur Verstärkung unseres Expertenteams suchen wir ab sofort einen S ... View more
