Quality Specialist IV Receivables Operations
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Job Location:
Monthly Salary:
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
As a Quality Specialist IV within JPMorganChase you will play a pivotal role in maintaining our high standards of quality and compliance. Your primary focus will be conducting meticulous quality control reviews ensuring adherence to our internal Know Your Customer (KYC) standards procedures and regulatory requirements. You will leverage your computer literacy and customer service skills to analyze quality results identify root causes and suggest solutions to problems. Your ability to think strategically will be crucial in identifying improvement opportunities and enhancing our processes. Your work will have a significant impact on our team and contribute to our commitment to excellence in customer service.
Job responsibilities
- Conduct thorough quality control reviews of Know Your customer (KYC) records ensuring compliance with global standards and documenting results in the case management system
- Analyze data integrity and reliability challenging assumptions and validating appropriateness of collected information
- Identify potential challenges in the quality assurance testing process and initiate solutions to maintain efficiency and accuracy
- Perform root cause analysis on key issues risks and trends and propose recommendations for addressing identified deficiencies or process improvements
- Assist in presenting results to stakeholders tracking and monitoring corrections to critical defects and ensuring alignment with the Global Quality Assurance (QA) framework
- Demonstrated expertise in quality control processes with a strong focus on Know Your Customer standards evidenced by practical application and results-driven performance for a minimum of 3 years
- Proficient in using computer systems and related technology for data analysis problem-solving and professional communication
- Demonstrate ability to understand and respond to customer interactions and perceptions throughout their journey with the business
- Developing proficiency in strategic thinking with the ability to use data to understand issues and opportunities and evaluate potential scenarios for impact and risk
- Beginning proficiency in coaching with a focus on helping others learn grow and achieve their goals
- Beginner-level proficiency in data analytics for interpreting and utilizing data effectively
- Basic mentoring skills to support team members and contribute to a collaborative environment
- Understanding of automation processes to enhance efficiency and streamline operations
- Digital proficiency to navigate and utilize various digital tools and platforms effectively
- Knowledge of Chase Answers Card System (C3) and Customer Assist (CA) preferred
Shift
Sunday night -Thursday night
7:50 pm - 4:20am
A Government Security Clearance may be required for this position. This includes but is not limited to:
Fingerprints
Credit Check
Employment History
Tax Filing History (possibly)
References (possibly)
Proof of U.S. Legal Permanent Residence
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
