Passenger Relations Team Leader Lounge
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Job Location:
Monthly Salary:
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
- Providing personalized services and assistance to premium passengers at the airline lou and various areas of the airport.
- Handle and resolve escalated passenger complaints. Assist PRO Team as needed.
- Conduct briefings for the PRO Team covering daily events VIPs/CIPs expected activity new or updated procedures and items requiring extra attention.
- Move around and provide support in various PRO operating areas including First Class Check-in Customer Service Desk Entrance etc.
- Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required.
Qualifications :
- Minimum high school diploma; bachelors degree in hospitality tourism or related field preferred.
- Experience within a Concierge Hotel Front Office or aviation customer service role.
- Experience leading small customer focused teams.
- Demonstrated experience in providing superior service standards and requirements.
- Experience using Hotel Property Management Systems or aviation IT systems.
- Strong computer skills particularly Microsoft Office Suite.
- A strong knowledge of the airport area and region is necessary.
- Strong communication problem-solving and interpersonal skills.
- Fluent in English; multilingual abilities are a plus.
- Customer-focused detail-oriented and able to work under pressure; flexibility to work various shifts in a 24-hour operation including evenings weekends and holidays.
Additional Information :
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
