Assistant Operations Manager Lounge

Accor is in partnership with one of the worlds leading airlines manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the Food & Beverage and Housekeeping functions coordinates facilities maintenance staff leadership and ensures exceptional guest satisfaction. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

Food & Beverage Responsibilities

• Provide efficient friendly and professional food and beverage service to all guests.
• Ensure effective rostering for all Food & Beverage lounge operations as required
• Induct new staff into the team department and Lounge in the first week of their 
  employment following guidelines.
• Liaise with kitchen staff regarding lounge products ensuring quality and quantity standards are maintained.
• Carry out food and beverage stock and amenity orders as required.
• Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities in accordance with Lounge and food safety plans.
• Ensure staff are competent in menu and beverage knowledge.
• Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
• Lead by example when attending to guest requests and strive for total customer satisfaction.
• Entertain guests and provide positive interaction when appropriate.

 Housekeeping Responsibilities

• Lead train schedule and evaluate housekeeping staff to maintain high cleanliness and hygiene standards across all lounge areas including shower suites and public spaces.
• Ensure effective rostering proper implementation of housekeeping procedures and compliance with health safety and luxury hospitality standards.
• Monitor and manage cleaning supplies inventory to maintain adequate stock levels.
• Address guest feedback or complaints related to housekeeping promptly and professionally.
• Conduct regular inspections of nap rooms toilets public areas and back-of-house spaces to ensure cleanliness and maintenance.
• Follow company environmental procedures to reduce waste and minimize environmental impact.

Qualifications :

• Possess Diploma/higher education qualification in Tourism/Hospitality or equivalent 

• Minimum 3-years related experience preferably in Hospitality/Hotel/Lounge/F&B operations including management experience in facilities management and housekeeping preferably. 

• Applicant should possess a valid WSQ Food Hygiene certificate for this role 

Additional Information :

• 5 day work week
• 44 hours per week
• Competitive benefits
• Travel-related perks.
• Uniforms provided.
• Training and career development opportunities.
• Supportive and multicultural work environment.

Our culture of inclusion welcomes everyone regardless of race gender and background.

Remote Work :

No

Employment Type :

Full-time