Workplace Experience Leader

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Transform workspaces into thriving environments where people and business excel.

Lead our facilities operations with strategic vision while building meaningful partnerships across all organizational levels. This role combines operational excellence with stakeholder-focused leadership to create exceptional workplace experiences that drive employee engagement and business success.

Role Purpose & Impact

As our SGO Workplace Experience Leader (WEL) youll be the strategic architect of our physical workplace environment ensuring every aspect of our facilities enhances productivity wellbeing and organizational culture. This isnt just facilities managementits workplace experience curation. Youll directly impact employee satisfaction operational efficiency and business continuity while positioning our organization as an employer of choice through exceptional facility stewardship.

Key Responsibilities

Operations Management (45%)

Drive operational excellence across all facility functions while ensuring seamless daily operations.

Oversee comprehensive facility operations including HVAC electrical plumbing security systems and building maintenance programs

Develop and implement preventive maintenance schedules that maximize equipment lifespan while minimizing business disruption
Manage space planning office layouts and workspace optimization to support evolving business needs and hybrid work models

Coordinate renovation projects ensuring quality delivery within budget and timeline parameters

Maintain compliance with safety regulations building codes and environmental standards while promoting workplace wellness initiatives

Implement sustainable practices and energy management programs that align with corporate environmental goals

Stakeholder Management & Relationship Building (35%)

Build and nurture strategic partnerships that enhance service delivery and organizational alignment.

Serve as primary liaison with C-suite executives department heads cross-functional teams and executive assistants (EAs) to understand and anticipate facility needs

Implement client programs

Cultivate strong vendor relationships with contractors service providers and suppliers to ensure quality service delivery and cost optimization

Lead regular facility committees and stakeholder meetings to gather feedback and communicate operational updates

Partner with HR and IT teams to create integrated workplace solutions that support employee experience

Manage tenant relations in multi-tenant environments ensuring positive community relationships

Develop communication strategies that keep employees informed about facility improvements maintenance schedules and workplace changes

Strategic Planning & Process Improvement (20%)

Drive continuous improvement and strategic thinking to elevate facility operations.

Develop long-term facility master plans that align with business growth projections and organizational objectives

Lead budget planning and cost management initiatives identifying opportunities for operational efficiency and cost savings

Implement workplace technology solutions including space management systems digital room booking platforms and IoT building management systems

Analyse facility utilization data to optimize space allocation and support data-driven real estate decisions

Establish key performance indicators and reporting mechanisms that demonstrate facilities contribution to business success

Required Qualifications

Bachelors degree in Facilities Management Engineering Business Administration or related field

7 years progressive facilities management experience with 3 years in leadership roles Professional certification (FMP CFM or similar) strongly preferred

Proven track record managing large-scale facility operations (50000 sq ft or multi-site portfolios)

Demonstrated experience with HVAC electrical and building automation systems

Excellent communication and presentation skills with ability to influence at all organizational levels

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.