Digital Service Owner

Contract Length: 12 months
Day Rate: Up to 875
Location: Fareham hybrid with occasional travel to the site.

Responsibilities:

• Develop and execute a robust multi-service digital strategy encompassing a suite of services aligned with business objectives.
• Collaborate with technical experts programme portfolio and project managers to ensure services are delivered maintained and enhanced to meet evolving business requirements.
• Take full ownership of service governance and management ensuring operational excellence across all IT digital services.
• Serve as the escalation point for all IT digital services issues.
• Monitor assess and report on service quality to drive continuous improvement initiatives.
• Build and maintain strong stakeholder relationships using effective communication to secure support for the digital strategy.
• Operate in an agile environment to prioritize service changes and initiatives within the portfolio according to evolving business needs.

Requirements

• Extensive experience in designing and implementing IT digital service strategies that meet both current and future business needs.
• Strategic thinker with the ability to translate business requirements into practical operational solutions.
• Proven track record of leading IT services through their full lifecycle from inception to adoption continuous improvement and eventual decommissioning.
• Experience managing multiple IT digital services ensuring adherence to quality contractual KPI and SLA standards.
• Skilled in delivering IT services through diverse resourcing models including internal teams contractors and third-party providers.
• Experience negotiating and managing Service Level Agreements while ensuring team and vendor performance.
• Strong leadership interpersonal and communication skills with the ability to influence stakeholders effectively.
• Ability to manage competing priorities adapt to changing requirements and consistently deliver results.
• Expertise in collaborating across digital teams to develop roadmaps and translate them into impactful initiatives.
• ITIL Level 3 certification (or equivalent experience).
• Agile experience or certification e.g. PMI-Agile Certified Practitioner Professional Scrum Master I (PSM I) or equivalent.
• Must be a British CitizenNo VISA sponsorship available

Please note - SC or DV Clearance is essential and non-negotiable for this position. This requires a valid UK Passport and/or birth certificate along with uninterrupted UK residency for the last 5 years minimum. Unfortunately candidates who do not meet the above eligibility criteriacannot be consideredfor this role

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