Demo Support Engineer

Heredia - Costa Rica

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Demo Support team provides excellent services to our technical sellers and Solution Consultants focusing on improving the customer experience. As a Demo Support Engineer specializing in Tools your role will be vital for testing implementing and supporting Demo Support Tools. This involves collaborating closely with external Demo Automation vendors and internal business stakeholders to test various features and aid in the development of a rollout strategy.

You will also guide Solution Consultants through critical issues ensuring timely and effective case resolution for impressive demos.

Proficiency in the ServiceNow platform diagnostic tools and collaboration with other teams are crucial for success. Additionally your unique perspective will contribute to process and product improvements within the Global Demo Org.

To thrive in this role you should possess:

Leadership in investigating and resolving complex issues and escalations demonstrating exceptional technical understanding business process knowledge and customer focus
Effective multitasking and efficient management of the case queue
Identification creation and refinement of Level 0 assets such as Knowledge Articles Virtual Agent topics and Improvement stories
Strong commitment to quality and customer service
Fluent communication in English to convey process operations and capability information effectively
Maintaining a professional demeanor when handling complex user issues including demanding customers

Qualifications :

To be successful in this role you have:

Intermediate proficiency in HTML CSS and Javascript
Experience in administering developing maintaining or supporting ServiceNow Applications and Systems preferred

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Yes

Employment Type :

Full-time

You will also guide Solution Consultants through critical issues ensuring timely and effective case resolution for impressive demos.

To thrive in this role you should possess:

Leadership in investigating and resolving complex issues and escalations demonstrating exceptional technical understanding business process knowledge and customer focus
Effective multitasking and efficient management of the case queue
Identification creation and refinement of Level 0 assets such as Knowledge Articles Virtual Agent topics and Improvement stories
Strong commitment to quality and customer service
Fluent communication in English to convey process operations and capability information effectively
Maintaining a professional demeanor when handling complex user issues including demanding customers

Qualifications :

To be successful in this role you have:

Intermediate proficiency in HTML CSS and Javascript
Experience in administering developing maintaining or supporting ServiceNow Applications and Systems preferred

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Ruby
Mac Os
Computer Networking
Windows
TCP
Customer Support
Linux
Shell Scripting
VPN
Dns
Technical Support
Troubleshooting

Apply Now

About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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