Client Technical Support Rep
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Job Location:
Heredia - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join our team and make an impact! Were looking for a customer-focused professional who succeeds and enjoys solving problems. You will support clients through multiple channels including phone email chat and ticketing systems while building relationships and ensuring a positive experience. We value teamwork and a collaborative mindset. You will report to the Client Technical Manager.
Responsibilities
- Troubleshoot product and technical issues for customers.
- Assess severity and scope of issues inquiries and requests.
- Assist customers by phone chat email and ticketing system.
- Manage client-related issues in CRM tools like Salesforce.
- Educate and empower customers to maximize product usage.
- Document solutions for internal and external reuse.
Qualifications :
- Bachelors degree (preferred).
- 2 years of experience in customer or technical support (healthcare IT preferred).
- Analytical and problem-solving skills.
- Excellent phone communication and advanced English language.
- Work any shift including holidays.
- Experience with U.S. insurance processes or systems.
Additional Information :
Benefits/Perks:
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
This is a fully remote job opportunity. #LI-Remote
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
