Application Production Support (On-Site)

APPLICATION PRODUCTION SUPPORT (ON-SITE LISBON)

Portuguese company hires for on-site position
Location: Lisbon Portugal
Candidates must alreadylive in Portugal
Start Date: December 2025
Language Requirements:Fluent English (C1) and Portuguese
Seniority:6 years
Sector: Banking
Instructions: Please send yourCVs in English and make sure to include all skills and experience that matchthe requirements of the opportunity. This will significantly increase yourchances of success

About the Role

We are looking for an experienced Application Production Support Engineerto ensure seamless operations andservice continuity for key banking applications. Youll be partof a dynamic production support team handling incident management troubleshooting andperformance optimization for mission-critical systems.

The ideal candidate has a strong grasp of banking operationsexperience in L1/L2 supportand solid technical knowledge of LinuxPL/SQL Dynatrace Kubernetes Docker and Ansible.

Main Responsibilities

Supervise and manage Close of Business (COB)operations resolving any production incidents to ensure SLA compliance.

Provide L1and L2 application support including monitoring incidentresolution and system analysis.

Troubleshoot complex technical issues perform root cause analysis andcollaborate with infrastructure database and development teams.

Manage and update ServiceNow/JIRA ticketsensuring stakeholders are informed throughout the resolution process.

Support batchprocessing reconciliations and end-of-day operations.

Participate in infrastructure maintenance upgrades anddeployment activities.

Maintain documentation procedures and theinternal knowledge base (FAQs How-To guides).

Collaborate with Business Technology Infrastructure andDevOps teams to enhance system stability and automation.

Support go-live events system migrations andbranch openings when required.

Technical Requirements (mustappear in your CV)

Proven experience in banking L1/L2 support andproduction environments.
Strong understanding of core banking domains:Retail Banking (Accounts Deposits & Loans) Treasury Operations Wealth& Securities Payments (TPH) and Financial Accounting.
Proficiency with Linux/Unix Shell scripting SQL and log analysis.
Hands-on experience with Dynatrace Kubernetes Docker Ansible and automation tools.
Knowledge of bankinginterfaces APIs and middleware.
Familiarity with ITIL processes ticketing tools(ServiceNow JIRA) and DevOpsprinciples (CI/CD).
Experience managing Core Banking Applicationsand understanding paymentinterfaces (SWIFT SEPA RTGS).
Experience with Autosys or similarscheduling/monitoring tools.

Soft Skills

Strong analyticaland problem-solving mindset.
Excellent communicationand documentation skills.
Proactive persistent and adaptable to changingpriorities.
Collaborative and team-oriented approach.
Highly organized and detail-focused.

Availability

Willingness to work in 24/7 shift rotation(including weekends and public holidays).
On-callavailability for weekday/weekend escalations.
Supportcoverage for Paris overnight and Chennai early hours asrequired.

Keywords (must appear in CVfor matching systems)

ApplicationProduction Support L1/L2 Support Banking Operations Linux PL/SQL DynatraceKubernetes Docker Ansible Shell Scripting SQL Incident Management ITILServiceNow JIRA Core Banking Payments SWIFT SEPA RTGS CI/CD AutomationAutosys DevOps Wealth Management 24/7 Support

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