IT Support Analyst

Objective and Purpose:

The IT Support Analyst provides frontline technical support to dental offices and corporate teams across the organization s network. This role ensures timely resolution of hardware software network and application issues and supports the implementation of IT systems upgrades and integrations. The IT Support Analyst plays a key part in minimizing downtime ensuring HIPAA-compliant operations and enabling efficient technology-driven dental practice management.

Responsibilities

• Provide Tier 1 and Tier 2 support to dental offices and corporate users via phone email or ticketing systems.
• Troubleshoot issues related to workstations printers intraoral devices VoIP phones networks and practice management systems (PMS).
• Log track and resolve incidents using IT service management (ITSM) tools.
• Collaborate with vendors and service providers to escalate or resolve complex issues.
• Support onboarding of new employees with proper access credentials and equipment.
• Assist with software installations system upgrades and configuration changes.
• Support system standardization efforts across all acquired practices.
• Maintain knowledge base articles and training documentation for end users.
• Monitor ticket queues and ensure timely and professional resolution of issues.
• Assist with asset management hardware tracking and license renewals.

Expectations:

• Provide responsive courteous and effective technical support across multiple locations.
• Meet or exceed service level agreements (SLAs) for ticket resolution and follow-up.
• Ensure uptime and reliability of mission-critical systems such as PMS imaging software and digital x-rays.
• Document resolutions and contribute to ongoing IT process improvements.
• Maintain high levels of user satisfaction and communicate clearly with both technical and non-technical audiences.
• Adhere to HIPAA cybersecurity and DSO IT compliance standards at all times.

Requirements

• Associate or Bachelors degree in Information Technology Computer Science or related field preferred.
• 2 years of experience in IT support preferably in a healthcare or dental setting.
• Familiarity with dental practice technologies (e.g. Dentrix Eaglesoft Open Dental Dexis Carestream) is a strong plus.
• Working knowledge of Microsoft Windows Office 365 networking and remote support tools.
• Excellent troubleshooting analytical and customer service skills.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks manage multiple tickets and work independently.
• A or similar IT certifications preferred; HIPAA training or certification is a plus.

Benefits

• BCBS High Deductible & PPO Medical insurance Options
• VSP Vision Coverage
• Principal PPO Dental Insurance
• Complimentary Life Insurance Policy
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) Plan
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off
• Diverse and Inclusive Work Environment
• Strong culture of honesty and teamwork

About Us:

Specialty1 Partners is a practice services organization committed to providing non-clinical business support services to the nations leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support to endodontics practices (under the Endo1 brand) Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.

Since its founding Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the US. Headquartered in Houston TX Specialty1 Partners is led by its founders and a management team that is focused on ongoing growth and delivery of best-in-class services across its network of practices. Specialty1 Partners currently has over 226 locations across 28 states

#LI-JC1

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race color age religion gender national origin disability sexual orientation gender identity protected veteran status or other characteristics in accordance with the relevant governing laws. Specialty1 Partners Privacy Policy and CCPA statement are available for view and download at Partners and all its affiliates participate in the federal governments E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hires completion of Form I-9 Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify go to click on the Employees Link to learn more.

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