Application Production Support Red Hat Linux (Hybrid)

APPLICATION PRODUCTION SUPPORT -RED HAT LINUX(HYBRID LISBON)

Portuguese company hires for hybrid position
Location: Lisbon Portugal
Candidates must already live in Portugal
Start Date: ASAP
Language Requirements: Fluent English and Portuguese
Seniority: 6 years
Sector: Banking
Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

About the Role

Were looking for an Application Production Support Engineer to join a high-performing team dedicated to ensuring stability reliability and continuous improvement of critical Banking and Financing Services applications. You will provide Level 1 and Level 2 support for data-driven systems with a strong focus on ETL and Oracle-based applications.

This is a hands-on analytical role ideal for professionals who thrive in fast-paced production environments manage incident resolution efficiently and continuously seek ways to optimize performance and service quality.

Main Responsibilities

Deliver technical support for both in-house and third-party applications hosted internally.

Manage incidents crisis calls and communications ensuring resolution within established SLAs.

Monitor application status server infrastructure and system performance.

Handle incoming tickets and phone calls documenting and prioritizing requests effectively.

Conduct root cause analysis implement tactical solutions and ensure long-term stability.

Collaborate closely with other IT teams to maintain a seamless production environment.

Guarantee on-call availability during weekends or off-hours for urgent or extraordinary activities.

Act as a first point of contact for production-related inquiries and support requests.

Contribute to defining non-functional requirements for new applications before deployment.

Participate in automation initiatives to streamline support operations and reduce manual interventions.

Technical Skills (Must-Have)

Red Hat Linux expertise and solid IT infrastructure knowledge.

Experience with Application Performance Monitoring tools (preferably Dynatrace).

Hands-on experience with Kubernetes cloud-managed services (AWS Azure or IBM Cloud) and middleware (VIP WAF RDBMS NoSQL File Storage).

Database experience with Oracle Exadata.

Knowledge of ETL processes (especially IBM DataStage).

Familiarity with Continuous Delivery automation deployments and rollbacks.

Soft Skills

Excellent communication and collaboration skills.

Strong problem-solving and analytical thinking abilities.

Autonomous proactive and adaptable mindset.

Ability to perform under pressure and manage multiple priorities.

Team player who contributes positively to a cooperative environment.

Creative thinker who seeks process improvements and new automation ideas.

Ideal Profile

You are a technically strong professional with deep knowledge of Linux Databases and ETL who enjoys working at the intersection of infrastructure data and application support. You bring both stability and innovation to production environments and value collaboration continuous learning and service excellence.

Keywords (must appear on your CV):

Application Support Production Support Linux Red Hat Dynatrace Oracle Exadata ETL IBM DataStage Kubernetes Cloud (AWS / Azure / IBM) Middleware ITIL Continuous Delivery Automation Incident Management Root Cause Analysis Banking Applications SQL Shell Scripting Problem Solving English.

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